Overview
The Project Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.
Pay: $90,000 - $125,000/ year. The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Project Management & Client Relations:
- Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
- Provide customer with information regarding additional services available at ABM.
- Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
- Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
- Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
- Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
- Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
- Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
- Report accidents and property damage in an accurate and timely manner.
Key Responsibilities . Project Planning & Execution
• Develop and manage custodial and facilities project plans, timelines, and budgets.
• Coordinate with vendors, contractors, and internal teams to ensure timely completion of projects.
. Team Leadership
• Supervise custodial and maintenance staff, including hiring, training, and performance evaluations.
• Foster a culture of safety, accountability, and continuous improvement.
. Quality Assurance
• Conduct regular inspections to ensure compliance with cleanliness, safety, and maintenance standards.
• Implement corrective actions and process improvements as needed.
. Budget & Resource Management
• Monitor expenditures and optimize resource allocation for labor, equipment, and supplies.
• Prepare cost estimates and track project financials.
. Compliance & Safety
• Ensure adherence to OSHA, EPA, and other regulatory standards.
• Maintain documentation for audits and inspections.
. Client & Stakeholder Communication
• Serve as the primary point of contact for clients and stakeholders.
• Provide regular updates and reports on project status and performance metrics.
. Technology & Systems
• Utilize facility management software (e.g., CMMS) to track work orders, inventory, and preventive maintenance.
• Recommend and implement new technologies to improve efficiency.
. Emergency Response & Risk Management
• Develop and execute emergency preparedness plans for custodial and facility operations.
• Respond to urgent maintenance issues and coordinate resolution.
. Sustainability Initiatives
• Promote green cleaning practices and energy-efficient facility operations.
• Track and report sustainability metrics.
. Vendor & Contract Management
• Negotiate and manage service contracts for custodial supplies, equipment, and outsourced services.
• Evaluate vendor performance and ensure service level agreements are met.
Employee Relations and Supervision:
- Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
- Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
- Understand applicable union contracts and develop effective working relationship with local labor unions.
- Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Minimum Requirements:
- 1-2 years of Supervisor experience
- 1-2 years of customer service experience
- Working knowledge of janitorial equipment
- Working knowledge of OSHA required processes
- Intermediate level of Microsoft programs
- Valid State Driver's License for business travel
- A passion for serving others and helping others to succeed.
- Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
- Excellent follow-up and an eye for detail.
- Anticipates problems and proactively implements preventative action plans.
- Flexibility to respond to urgent client requests on evenings and weekends when necessary.
- Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
- Excellent verbal and written business communication skills.
- Excellent relational skills and experience dealing with union environment.
- Understanding of the service industry practices, process and trends.
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