Service Coordinator

Trane Technologies • Full-time • Calgary • 4w ago

At Trane Technologies^TM and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:  

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. 

Job Summary:

Trane in Calgary, AB is hiring a Service Coordinator II to join our team.In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

Responsibilities:

Coordinates service resources, dispatches and assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Qualifications

Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
Must be organized with the ability to multi-task and prioritize daily interruptions.
Strong attention to detail and enjoy working in fast paced environment.
Knowledge of Word, Excel, Outlook, and Windows.
Flexibility to work overtime/weekends, as required.
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE!

Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.

Paid Time off, including volunteer time off to support your volunteer efforts in your community.

Educational and training opportunities through company programs along with tuition assistance

Learn more about our benefits here!

Where is the work:

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week. 

Equal Employment Opportunity:   
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. 