Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers dealerships within the Northeast Region (Pennsylvania and New York). The selected candidate must reside within the territory or relocate to within a 50-mile radius of Pittsburgh, PA or Buffalo, NY. This job may be eligible for relocation benefits.
The Role
Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration!
What You'll Do (Responsibilities)
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Develop a Team of Sales and Service Professionals and take extreme ownership of the core values of the GM brands.
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Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity
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Create a customer centric culture of empowerment, results focused mindset and drive change management
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Extreme ownership of Zone Revenue, Retention & Customer Experience
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Lead and manage the Zone team to execute activities and achieve performance goals
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Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. Evaluate processes, systems, and tools to make adjustments
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Responsible for driving revenue growth and achieving KPIs
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Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
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Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation
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KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance, Work Place of Choice Engagement, Direct leaders index, participation.
