Assistant General Manager

Service Experts • Full-time • Riverhead, NY, US • 3w ago

Position Title: Assistant General Manager
Reports To: General Manager
Position Type: Regular, Full-Time

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:
The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.

Key Responsibilities:

Implements organizational policies and goals in conjunction with the General Manager
Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
Assists with leading a successful Sales Team
Assists with budget analysis and setting profitability goals
Helps ensure payroll processes are accurate and on time
Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
Manages dispatchers and technician scheduling to maximize call volume/capacity
Ensures Health, Safety and Environmental processes are followed
Analyzes customer satisfaction feedback and follows up appropriately
Supports the General Manager on sales goal planning and tracking
Helps develop ongoing performance feedback and counseling for employees
Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications:

Bachelor’s Degree in Business, Operations or related field
5+ years experience in the HVAC industry including sales, installation and service
Supervisory experience required
Excellent customer service and communication abilities
Strong technical troubleshooting skills
Valid driver’s license

What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities

Annual Compensation Range: Minimum $ 104,700.82, Maximum $ 157,050.04