About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the role
You will lead the charge on North America’s Analytical content delivery engine, refining and executing an AI-powered operations strategy that propels speed, integrity, and commercial growth. Your remit spans content integrity and delivery, process excellence, resource optimization, and technology adoption (with a heavy emphasis on enabling generative and agentic AI capabilities). By setting the right KPIs and relentlessly improving workflows, you will ensure more frequent updates and faster content delivery cycles to deliver high-quality, customer-centric output that fuels growth. The role reports to the Global Head of Analytical Editorial Operations.
Responsibilities
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Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking.
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Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations.
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Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models.
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Experience in content, publishing, or information-services operations—ideally with legal, regulatory, or professional content.
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Expertise with data-visualization and analytics tools (e.g., Tableau, Power BI, advanced Excel) and comfort using LLMs to analyze large data sets to drive decisions.
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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