What does a successful Senior Director Client Support do at Fiserv?
We are seeking a strategic, visionary, and results-oriented leader to drive the transformation of our client servicing organization. You will be responsible for implementing transformative initiatives to elevate client experiences, drive operational excellence, and support business growth objectives.
You will champion the transformation of client services by integrating innovative solutions and ensuring a seamless client journey across the enterprise.
What you will do:
- Provide strategic direction and support for Client Services to ensure advancement of Clients’ knowledge and satisfaction with Fiserv & Bank products and services, enabling clients to maximize their business goals.
- Provide thought leadership in advancing Fiserv’s support services offerings to meet or exceed changing client and market expectations.
- Coordinate the implementation of new products and enhancements to ensure proper client notification and support.
- Lead the ongoing evaluation of investments in technology that will advance Fiserv’s support service offerings.
- Lead a “Client Advocacy” culture where employees have the confidence, courage, initiative and resolve to make a difference.
- Identify and address gaps between employees’ current capabilities and what is needed for alignment with strategic direction.
- Develop succession plans for key positions - using performance management to improve performance, develop employees and hold managers accountable
What you will need to have:
- High School graduate/GED
- 10 years of functional business experience within the global Client and/or Customer Service Industry.
- Prior experience managing a call center.
- Prior experience developing and implementing strategic operating plans.
- Prior experience working with management at the Executive Leadership level.
- Ability to travel to client sites and on-site meetings.
What would be great to have:
- Degree in Business Administration or Marketing Communication
- Experience leading the ongoing evaluation of investments in technology that will advance Fiserv’s support service offerings.
- Prior experience attracting, developing and retaining top talent for key positions.
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.
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