What does a great Director of Account Management do at Fiserv?
As a Director of Account Management at Fiserv, you will have enterprise-wide responsibility for ensuring quality delivery and support of all products and services are provided to assigned clients. You will manage and develop and develop your team of dedicated Account Managers, who are responsible for supporting their assigned clients. Your role will involve partnering with Relationship Managers to embody Fiserv values in all interactions, resulting in increased client satisfaction, revenue growth, and new client potential. You will be responsible for the managing, coaching and success of your team and for the success of your clients.
What you will do:
- Utilize consultative approach to manage staff to ensure client success
- Ensure Account Managers are appropriately engaged with their clients and Fiserv resources
- Enhance client relationships and retention
- Meet or exceed the targeted goal of client satisfaction
- Ensure the proper escalation path is taken for issues and concerns, working with your team toward resolution
- Work with industry leading financial institutions operating in complex banking environments
What you will need to have:
- 10+ years of an equivalent combination of educational background, related experience, and/or military experience
- 8-10 years’ experience in banking/financial technology or financial industry
- 8-10 years’ experience in customer service/contact, preferably in a financial institution environment
- Extensive experience in conducting face-to-face relationship-based meetings
- Experience working with C level leadership
- Proven track record of effectively managing and developing employees
- Ability to travel 10-20%
What would be great to have:
- Certification in Customer Relationship Management
- Experience in implementing process improvements to enhance client satisfaction levels
- Knowledge of financial services regulations and compliance requirements
R-10369543
