What does a successful Client Support Advisor do at Fiserv?
As a Client Support Advisor, you will support public sector clients. Our Government team works together with federal, state and municipal government, as well as non-profits, higher education and utilities across the United States. You’re a great fit if you are passionate about building strong business relationships, communicating with clients regularly as a key day-to-day point of contact, solving problems and addressing client pain points to deliver a best-in-class client experience every day.
What you will do:
- Identifies, analyses, researches, and resolves inquiries on all aspects relating to the Managed Service Fee Model
- Provide consultation to clients on Fiserv products and provide technical, functional, and operational support thus acting as a single point of contact for acquiring and issuing business
- Analyze business needs to suggest new features and system enhancements and advise on the impacts
- Partner with external business stakeholders on defining problem statements and work with internal teams to provide practical and well-rounded solutions
- Handle and troubleshoot critical incidents, interface with development, operations, and support teams and engage with senior management for escalation purposes both internally and externally on client side
- Create and maintain accurate and up to date Client profiles to include contract information, communication logs, and product matrix
- Analyze and monitor the Client’s processing to identify and implement solutions that create operational efficiency and/or cost savings.
- Aim for and achieve a positive LTR result on managed clients
What you will need to have:
- 2+ years of account management experience
- Proficient in Microsoft Office Suite
- Experience assisting clients or customers with their needs, inquiries, and issues related to products or services.
- Bachelor’s or an equivalent combination of education, work, and/or military experience.
What will be great to have:
- Government financial management experience
- Familiarity with internal Fiserv systems and solutions
- Excellent interpersonal skills to interact with clients and/or staff at all levels
- Solid time management and influence skills
- Capability and willingness to embrace change and quickly adapt to new situations, shifts in direction and priorities, both from a client and internal perspective
Important information about this role:
- The ideal location for this position is in the Roseville, CA area.
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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