The Program Manager is responsible for designing, delivering, and continuously improving onboarding experiences that prepare new field team members to succeed quickly and confidently in their roles. Reporting to the Senior Manager, Learning & Development, this role will create scalable onboarding solutions for field frontline, and leadership onboarding and training.
This role ensures that every new hire gains product knowledge, systems proficiency, sales skills, and customer experience mindset necessary to perform at a high level from day one. The ideal candidate thrives on connecting learning to measurable results, is passionate about field-based development, and excels at building engaging, hands-on learning experiences that stick.
Key Responsibilities:
1. Onboarding Program Design & Delivery
- Develop, launch, deliver and sustain onboarding programs that accelerate time-to-productivity for all new field-based sales and service hires.
- Incorporate core elements such as SRS sales methodology, operational excellence, customer experience standards, product knowledge, pricing strategies, and system navigation.
- Blend virtual, self-paced, and in-person learning for maximum engagement and retention.
2. Field Integration & Readiness
Partner with hiring managers and field leaders to create clear onboarding roadmaps for each role.
Embed role-specific performance expectations and ramp milestones.
Integrate assessments (e.g., Predictive Index) to tailor development paths and ensure cultural alignment.
3. Leader Enablement
- Build and deliver “train-the-trainer” sessions to equip managers with tools and techniques to coach new hires during onboarding.
- Provide onboarding playbooks and checklists to ensure consistent execution across regions and branches.
4. Continuous Improvement & Measurement
- Track onboarding effectiveness through ramp metrics, participant feedback, and post-program performance data.
- Partner with operations to analyze data and refine content, delivery, and scheduling for greater impact.
- Keep materials and methods current with business strategy, seasonal needs, and system enhancements.
Field Engagement & Support
- Conduct branch visits to observe onboarding in action, coach leaders, and facilitate hands-on sessions with new hires.
- Maintain open communication with stakeholders to ensure onboarding programs align with field realities and priorities.
Direct Manager/Direct Reports:
- Reports to: Senior Manager, Learning & Development
- Direct Reports: None
Travel Requirements:
- Up to 50% travel for site visits, stakeholder collaboration, vendor management, and in-person leadership programs.
Physical Requirements
- Most work is performed in an office or remote environment with extended periods sitting at a computer. Occasional standing for presentations and workshops. Light lifting of training materials or equipment may be required.
Working Conditions
- Ability to stand and facilitate training sessions or workshops for extended periods (up to 8 hours).
- Must be able to lift and carry up to 25 pounds of training materials or equipment as needed.
- Ability to sit at a desk and use a computer for prolonged periods during program design and administrative tasks.
- Must be able to move freely within warehouse, branch, and outdoor environments (including walking on uneven surfaces or in varying weather conditions).
Minimum Qualifications
- Proven success designing and delivering onboarding training programs for sales and/or customer-facing roles in a decentralized, field-based organization.
- Strong facilitation skills and comfort presenting to all levels, from frontline employees to regional leadership.
- Working knowledge of adult learning principles, instructional design methodologies, and performance coaching.
- Experience using learning tools and assessments (e.g., Predictive Index, or similar platforms).
Preferred Qualifications
- Experience in the building materials, distribution, or construction-related industries.
- Formal training in operations, a sales methodology (e.g, Challenger, SPIN, Sandler) and/or customer experience frameworks.
- Familiarity with onboarding strategy and ramp metrics for sales, service and leadership roles.
- Experience building “train-the-trainer” programs for front-line leaders and managers.
- Proficiency in learning technologies (e.g., Articulate, Workday Learning) and virtual facilitation platforms.
Minimum Education:
- Bachelor’s degree in business, Education, Organizational Development, Human Resources, or a related field.
Preferred Education:
- Master’s degree in business, Education, Adult Learning, Organizational Leadership, Human Resource Development, or a related discipline.
Minimum Years of Work Experience:
- 5+ years of experience in onboarding, sales enablement, customer service training, or field learning & development.
Certifications (Preferred but not required)
- Training and facilitation certifications such as ATD Certified Professional in Talent Development (CPTD).
- Sales methodology certifications (e.g., Challenger, SPIN, Sandler, Miller Heiman).
- Customer experience training certifications.
- Behavioral assessment certifications (e.g., Predictive Index a plus)
- Instructional design tools and platforms (e.g., Articulate, Workday Learning) are advantageous.
Competencies:
- Leadership Courage
- Agility & Resilience
- Drives Results
- Collaboration
- Business Insights
- Customer Focus
- Develops Talent
Work Location:
Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
