The Program Manager, Knowledge & Learning Analytics is responsible for building and leading the design, development, and optimization of SRS’s Learning & Development and HR knowledgebase and analytics function to support learning initiatives. This role will drive documentation standards, processes, and governance models that ensure accurate, accessible, and consistent content across the HR team. This includes establishing a clear “voice” for documentation and developing systems to support AI-enabled search, retrieval, and learning experiences. This role combines data analysis, performance measurement, and content management to ensure our associates have access to the right knowledge at the right time—while enabling leadership to make data-informed decisions on learning effectiveness.
The ideal candidate will have a passion for human-enablement – helping to shape the future of how we develop, assess and measure learning in our organization, with an analytical mindset to help drive accurate measurement and build foundational best practices that align our company goals with our learning objectives. The right person for the role would have experience building different formats of L&D programs (instructor-led, eLearning, video, etc.) and articulate the different measurement types required for success in these unique programs.
Key Responsibilities:
1. Knowledgebase Management
- Develop and maintain knowledge management standards, guidelines, and best practices, ensuring consistent structure, tone, and quality of documentation.
- Establish and lead a cross-functional Documentation Standards Committee to align stakeholders on processes, priorities, and content governance.
- Create and manage a strategy for auditing, prioritizing, and revising existing content to ensure accuracy, relevance, and readability.
- Oversee taxonomy, tagging, metadata standards, and content classification to support human use and AI optimization.
- Collaborate with AI development teams to integrate the knowledgebase content into other AI initiatives (such as the AI Learning Coach), optimize AI functionality and ensure seamless workflows.
2. Analysis & Impact Measurement
- Establish and manage the processes for collecting, cleaning, and integrating L&D data from Workday Learning, Zoho, and other systems of record. Translate data into actionable insights through compelling stories, visualizations, and presentations that influence decision-making.
- Build consistent dashboards, infographics and reports (within Microsoft Excel, PowerPoint, PowerBI, etc.), to communicate L&D impact on a quarterly and yearly basis.
- Determine opportunities for improvement, archiving, or growth from the data results and provide recommendations to key stakeholders within the Learning & Development team, Human Resources, and business verticals.
3. Support Learning Development Efforts
- Flex in assisting in learning development efforts as needed – may include video creation, eLearning development support, or training material design support and review.
- Partner with LMS administrator and business teams to develop and refine learning program best practices for course development, lifecycle management, and auditing.
Direct Manager/Direct Reports:
- Reports to: Director, Learning & Development
- Direct Reports: None
Travel Requirements:
- Up to 20% travel for site visits, stakeholder collaboration, and Field Support Center meetings (if fully-remote based).
Physical Requirements
- Most work performed in an office or remote environment with extended periods sitting at a computer.
- Must be able to travel to attend in-person office or branch meetings.
Minimum Qualifications
- 5+ years in Learning & Development, data analytics, knowledge management, or related fields.
- Demonstrated ability to design and implement performance measurement frameworks for learning initiatives.
- Strong proficiency with Microsoft Excel and BI tools (e.g., Power BI, Tableau) for data analysis and visualization.
- Knowledge of adult learning principles and evaluation models (e.g., Kirkpatrick, Phillips ROI).
- Strong writing and content organization skills for knowledgebase article creation.
- Experience in change management and driving adoption of new systems or processes.
Preferred Qualifications
- Experience developing and maintaining documentation or knowledge management systems with structured taxonomy and metadata for both human and AI consumption.
- Experience integrating data from multiple systems into unified reporting.
- Change management or stakeholder engagement experience.
- Knowledge of accessibility and usability standards for digital content.
Minimum Education:
- Bachelor’s degree in business, Education, Organizational Development, Human Resources, Data Analytics or a related field.
Certifications (Preferred but not required)
- Training and facilitation certifications such as ATD Certified Professional in Talent Development (CPTD).
- Instructional design tools and platforms (e.g., Articulate, Workday Learning) are advantageous.
Competencies:
- Leadership Courage
- Agility & Resilience
- Drives Results
- Collaboration
- Business Insights
- Customer Focus
- Develops Talent
Work Location:
- Remote or Hybrid on site in McKinney, TX
Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
