Your Impact at Lowe’s
The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market for product purchased thru Lowe’s Retail Stores or Lowes Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores. The MDM works closely with cross-functional business units, including store/operations management, stores, and Field Delivery Directors to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers.
How We Support You
As an industry leader, we invest in the people and technology needed to grow and win as a team.
- Career Development: If you’re ready to advance into a leadership role and build your path to career advancement, we’ll be with you every step of the way. We encourage you to learn and grow as a leader in our supply chain.
- Culture of Belonging: Our teams enjoy a positive work environment where leaders and team members genuinely appreciate each other.
- Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.
- Industry Leadership: We pair our 100-year track record of success with our ambition to grow and improve, empowering your team to solve relevant challenges and pave the way forward for an entire industry.
- Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Your Day at Lowe’s
In this role, you’ll use your leadership and communication skills to manage, coach, and train our Cross-Dock Terminal (XDT) Lowe’s associates. You'll handle inventory flow, manage associate schedules and tasks, and resolve customer escalations. Other integral parts of your role include resolving same-day delivery issues and building a positive team environment.
Key Responsibilities
- Oversees a Market-based ASA (Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
- Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
- Prepares action plans, resolves problems, completes audits and identifies trends.
- Ability to lead others to deliver business results and handle multiple tasks in a past paced environment.
- Extensive knowledge of Home Delivery Operations and processes.
- Serve as the market leader of the XDT Network through interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations.
- Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.
- Effective problem solving, change leadership, team orientation and empowerment skills.
- Communicates Delivery successes and opportunities regularly with our Retail Selling stores to improve customer sales/delivery experiences. Builds and maintains Business relationships with Retail and Pro Lowes partners.
- The MDM performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
- Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.
Minimum Qualifications
• Bachelor’s Degree – Operations, Supply Chain, or related field and 7 + years of relevant experience; or H.S. Diploma and 9 years of relevant experience.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
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Pay Range: $98,200.00 - $164,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $98,200.00 - $164,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
