What does an Advisor, Executive Assistant do at Fiserv?
An Executive Assistant (EA) at Fiserv is a trusted partner and strategic enabler to the CXO functions. This role blends high-level executive support with project management (PMO) capabilities, serving as an organizational fulcrum to coordinate, align, and execute cross-functional initiatives across HR and Business Leadership teams. From streamlining business rhythms and supporting engagement initiatives to managing site events and supporting global travel and reporting systems like Workday and Concur, this individual ensures seamless operations, exceptional executive experiences, and positive people engagement outcomes. The ideal Executive Assistant is a perceptive professional, distinguished by exceptional communication, meticulous attention to detail, and proven experience in administrative support. With adaptability and discretion, they anticipate needs and navigate the shifting executive landscape with confidence and clarity.
What will you do:
As an Advisor, Executive Assistant to the CXO functions, you will:
- Provide comprehensive executive support including calendar management, communications, meeting preparation, and follow-ups.
- Act as a project coordinator/PMO partner for enterprise-wide programs, executive reviews, and cross-functional initiatives.
- Coordinate strategic engagement programs including all-hands meetings, site townhalls, associate events, recognition initiatives, and leadership offsites.
- Own and execute end-to-end planning and logistics for travel (domestic/international), offsites, summits, and leadership engagements using tools such as Concur and internal booking systems.
- Leverage Workday, dashboards, and reporting tools to extract insights, prepare reports, and support operational decision-making.
- Serve as a confidential liaison between the CXO functions and various internal/external stakeholders, ensuring timely and clear communication flow.
- Track key deliverables, milestones, and action items across multiple initiatives - proactively driving follow-through and accountability.
- Ensure site leadership coordination across business units and HR for planning and executing location-level cultural and engagement programs.
What you will need to have:
- 10+ years of professional experience, with at least 3 years supporting C-level executives in a technology-driven or product-based organization.
- Strong project management and coordination experience in a fast-paced, matrixed environment.
- Proven expertise in calendar & travel-related activities, including hotel booking, transportation, meal coordination, stakeholder coordination, and confidential communication handling.
- Working knowledge of enterprise tools like Concur (Travel/Expense), Workday (HRIS), Microsoft Office Suite, SharePoint, and Teams.
- Excellent verbal and written communication skills, with ability to interact effectively with senior executives and cross-functional leaders.
- High level of discretion, integrity, and professionalism in managing sensitive data and business-critical operations.
- Strong organizational and prioritization skills, with an eye for detail and proactive problem-solving approach.
What would be great to have:
- Prior experience in a PMO function or as a Chief of Staff/EAs with program delivery responsibilities.
- Experience supporting both HR and Business Leadership in a global enterprise setting.
- Familiarity with employee engagement frameworks, internal communication tools, and culture-building strategies.
- Ability to craft executive-level presentations, reports, or event briefs with minimal guidance.
- Working knowledge of organizational health dashboards or HR metrics
Perks at Work:
- Competitive salary and benefits package.
- Health and wellness programs.
- Opportunities for professional development and career advancement.
- Paid time off and holidays.
- Access to Employee Resource Groups that promote a diverse and inclusive culture.
- Recognition programs to reward your contribution.
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