At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
How will this role have an impact?
The Regional Capacity Lead is part of the regional leadership (GeoMode) team responsible for the clinician network capacity distribution management and strategy for a region of ~10-15 states, and $200M+ revenue.
In this role you will lead overall capacity strategy for your assigned region focused on planning, forecasting, stakeholder alignment, goal alignment, and working with the cross-matrix team to establish a library of robust and confident clinician rosters.
The Regional Capacity Lead role is ideal for someone looking to have significant accountability and ownership for outcomes with a background in operations, supply chain / asset management and client / stakeholder management
Roles and Responsibilities:
Lead regional delivery of capacity performance targets, optimize clinician roster strategies and utilization, based on supply and demand drivers, and strengthen accountability for operational results across the region
Optimize performance and outcomes based on identified supply constraints through daily monitoring of trends and metrics and management of risks
Partner with the regional leadership team to align demand and supply expectations and define an approach for capacity. Generate the capacity plan and forecast for the region, leveraging details from the production and network leadership team.
Direct and approach for the clinician roster, assignments or utilization, based on supply and demand drivers, promoting collaboration and communication between production and network teams
Prepare of supply and demand balancing scenarios, analyzing optionality & choices around demand, as well as supply trade-offs
Monitor and maintain a deep understanding of all metrics associated with capacity
Relationship management with a wide range of stakeholders who own inputs and/or outputs necessary to achieve results (client, data, other operational teams)
Basic Qualifications:
Bachelor's degree, Masters or MBA is preferred
7+ years of experience in operations, supply chain / asset management, client management, data analysis / forecasting type roles, ideally within the healthcare industry
5+ years of experience leading teams and projects as well as working cross-functionally with multiple teams
Demonstrated success using root cause analysis and forensic evaluation to enhance processes and drive business results
Occasional travel for meetings
Preferred Qualifications and Traits:
An execution-oriented leader with a proven track record in regional operations
Self starter and excellent at turning strategy into actionable, measurable plans
Ability to recognize, evaluate and solve complex problems
Skilled at managing complexity across geographies, functions, teams, and people
Analytical and data-driven, with strong instincts for process improvement and performance management
A clear communicator with the ability to influence without direct authority
Ability to translate strategic plans into actionable components and execute those flawlessly
Adaptable, entrepreneurial, and comfortable in high-growth, fast-changing environments
Ability to set and maintain high standards of performance, holding people accountable for achieving deliverables
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 09/06/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
