What does a successful Supervisor of Project Management Teams do?
As a Supervisor of Project Management Teams at Fiserv, you will play a crucial role in supporting our tokenization services for new and existing clients. You will ensure that your team exceeds performance goals and objectives while managing the day-to-day operations with high engagement and a positive attitude. By managing projects, prioritizing tasks, and resolving issues, you will contribute to our mission of enhancing the client experience through effective problem-solving and accountability.
What you will do:
- Ensure overall team performance meets or exceeds company goals and objectives.
- Manage the performance and ongoing development of direct reports through timely coaching and positive reinforcement.
- Lead day-to-day operations for direct reports with a high level of engagement.
- Achieve and manage department goals.
- Match staffing and scheduling to meet or exceed SLAs.
- Review, maintain, create, and update procedural manuals to meet daily business requirements.
- Complete special projects and assignments as required.
- Lead, mentor, and train implementation teams.
What you will need to have:
- 5+ years of experience in EFT processing/financial industry in a project management role.
- 6+ years of leadership experience.
- High School Diploma/GED and/or equivalent military experience.
- 5+ years of experience managing or coordinating project activities.
- 5+ years of experience having team lead or supervisor responsibilities.
What would be great to have:
- 5+ years of experience in managing direct reports.
- 5+ years of experience with consumer payments, mobile wallets, and electronic payment products.
- 5+ years of client services or relationship management experience.
- 5+ years of implementations experience.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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