At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Mexico City, Mexico
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for 360 Solutions Specialist.
Purpose:
The 360 Solutions Specialist role is critical to shape the ongoing success of the business: developing and executing new strategies to propel us into being an Integral Solutions leader in Mexico. Some of the essential duties and responsibilities are:
You will be responsible for:
Ensure the correct delivery of the solution to customers with the highest quality standards; seeking operational excellence and sustainably achieving established service levels.
Guarantee the established contracts and the profitability levels expected by the company are met
Safeguard compliance with current regulations that apply to hospitals, as well as maintaining current ISO 9001 certification
Control and improve the execution of OPEX assigned for operations in the territory, as well as manage and execute in a timely manner the CAPEX Budget
Administration, control, protection and good use of assets assigned to operations, including fixed assets and inventory
Lead and collaborate with the commercial team to ensure the aligned growth of the business and operations, seek continuous improvement of processes in terms of Productivity, Costs, Service Level, Quality
Lead and guide the operations teams in the territory, seeking the formation of teams of High performance and the growth of personal and technical skills required for all positions
Lead a team of approximately 40 people under your charge indirectly
Search for new business opportunities
Present results on a monthly basis to the different stakeholders (internal and external)
Promote innovation within your territory to continue differentiating the solution in the market
Promote a culture of ethics and compliance within your team / territory
Limited Travel (15% approx.)
Qualifications / Requirements:
Education: University / Bachelor’s Degree or equivalent is required
5 years of professional relevant operations or commercial experience including sales and/or marketing
Experience in Medical Devices / Medtech is strongly preferred
Strong leadership & interpersonal skills
Highly self-motivated with ability to direct, lead, and motivate self and others
Creative thinker, with strong problem-solving abilities
Excellent communicator with effective influencing skills
Strong analytical & organizational skills
The ability to collaborate in a cross-functional and virtual team environment is required
Highly curious with strong customer-centric problem-solving mindset and ability to deliver
Fluent in English
Safe Fleet Requirements:
Since this position is eligible for Company Car as a working tool, it is also required:
