What does a successful Implementation Project Specialist do?
The Implementation Project Specialist at Fiserv plays an essential role in delivering our debit product solutions to our valued clients. This position requires partnering with multiple teams within the organization and external clients, spearheading key activities to ensure the installation process is completed on time and meets client requirements.
What you will do:
- Act as the primary project contact for clients and internal groups.
- Guide projects from original concept through final implementation, collaborating with internal resources and external customers.
- Provide continuous project feedback and status updates to key stakeholders.
- Develop project plans and related task lists as necessary and update plans accordingly.
- Work with clients to determine parameter settings and key parameters into proprietary databases.
- Manage multiple implementation tasks with other internal groups to ensure project completion meets client requirements.
- Develop and maintain professional client relationships and manage expectations regarding live dates and other key timelines.
- Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
- Collaborate with project managers and project teams to ensure internal project audit points are managed and tracked.
- Develop and maintain consistent standards for project status reporting for internal and external purposes.
- Ensure adherence to quality standards and review project deliverables.
What you will need to have:
- 2+ years of experience in project management.
- 2+ years of experience in client services/relationships management.
- 2+ years of experience using MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
- Excellent organizational skills with attention to detail.
- 2+ years of experience managing implementation tasks and ensuring project completion.
- Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
What you will need to have:
- Bachelor’s degree in a related field and/or equivalent military experience.
- 3+ years of experience in the financial services industry.
- Understanding of Digital Channels, online/mobile banking, and Electronic Payment products.
What would be great to have:
- 3+ years of experience in the financial services industry.
- 3+ years of experience with digital channels, online/mobile banking, and electronic payment products.
- 3+ years of experience in SQL databases.
- Project Management Professional (PMP) certification.
- 3+ years of experience using Agile methodologies.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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