What does an outstanding Supervisor-Collections do?
- Manages day to day operations of a collections call center environment
- Ensuring accounts are collected in compliance with all applicable regulations and internal performance standards to meet or exceed monthly goal objectives and department budget
- Interfacing with varying levels of management, customers, and staff
- Support 10-15 collectors, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity
- Identifies problems or challenges in processes and implementing solutions bringing bottom line results
- Developing alternative solutions and meeting deadlines in a real time, fast paced environment
What you will need to have:
- High school graduate/GED
- Minimum of 1-year collections and/or customer service experience
- Prior experience working in a call center environment
- Ability to communicate effectively with business owners
- Knowledge of collections laws and regulations
What would be great to have:
- Associate’s degree
- 1+ years supervisory and/or management experience
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