Build the Future with Us —EquipmentShare is Hiring a Customer Success Manager
At
EquipmentShare, we’re not just filling a role —
we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a
Customer Success Manager and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. As a Customer Success Manager, your job is to help customers succeed with T3, our fleet management platform. You’ll build strong relationships with your accounts, drive adoption, and work cross-functionally to ensure our customers see real, measurable results.
Salary range: $60k-$80k. Factors including past experience and location may affect final compensation rate.
Primary Responsibilities
- Serve as the primary point of contact for a book of T3 customers post-sale
- Work with customers to create success plans that drive adoption and ROI
- Track customer usage, health, and outcomes to identify risks and opportunities
- Lead proactive outreach, business reviews, and upsell conversations
- Partner with Sales, Support, and Product to resolve issues and advocate for the customer
- Contribute to CS processes, playbooks, and best practices as the team scale
Why EquipmentShare?
Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports
you, and you drive
us forward.
We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of
building something special.
Perks & Benefits
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
About You
You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.
We’re Looking For People Who
- See challenges as opportunities
- Embrace change and continuous improvement
- Bring energy, effort, and optimism every day
Skills & Qualifications
- Are a strong communicator who thrives in a customer-facing role
- Have experience managing accounts in a SaaS or tech environment
- Can prioritize and segment your book of business for maximum impact
- Enjoy solving problems and collaborating cross-functionally
- Have a strong sense of ownership and attention to detail
Education And Experience
- High school diploma, required; college degree, preferred
- 2 years of experience in account management/success role where nurturing customers/customer satisfaction was a top priority
- Have worked in construction, telematics, or fleet management industries, preferred
- Are familiar with platforms like Sales, Hubspot, or similar CS tools, preferred
- Have experience launching new CS workflows, automations, or reporting frameworks, preferred
Physical Requirements
- Must be able to sit for prolonged periods at a desk and work on a computer.
- Must be able to occasionally travel to trade shows.
- Must be able to attend in person quarterly business meetings.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
A Workplace For All
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative —
A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.
EquipmentShare is an EOE M/F/D/V.
