Position Overview
We are looking for a skilled and motivated Salesforce Administrator with 3+ years of hands-on experience to support and enhance our Salesforce environment. This role combines user support, system administration, and deployment responsibilities. The ideal candidate will be a problem-solver with a strong understanding of Salesforce architecture, deployment best practices, and a passion for optimizing user experience and system performance.
Key Responsibilities:
Salesforce Administration & User Support
- Provide Tier 1 and Tier 2 support for Salesforce users, resolving issues related to access, data, and functionality.
- Manage user setup, roles, profiles, permission sets, and license assignments.
- Create and maintain custom objects, fields, page layouts, record types, validation rules, and automation (Flows, Process Builder).
- Develop and maintain reports and dashboards to support business operations and decision-making.
- Conduct regular system audits and data quality checks to ensure integrity and compliance.
- Deliver user training, documentation, and onboarding for new users and features.
Deployment & Release Management
- Manage configuration changes and deployments across multiple Salesforce environments (sandbox, UAT, production).
- Use tools such as Change Sets, Salesforce CLI, or DevOps platforms (e.g., Gearset, Copado) to manage and automate deployments.
- Collaborate with developers, QA, and business analysts to coordinate release schedules and ensure successful rollouts.
- Maintain version control and documentation of all changes and deployments.
- Monitor post-deployment performance and troubleshoot any issues that arise.
Process Improvement & Collaboration
- Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
- Identify opportunities to streamline processes and improve system usability.
- Participate in cross-functional projects and initiatives involving Salesforce integrations or enhancements.
- Stay current with Salesforce releases, features, and best practices, and recommend improvements accordingly.
Qualifications:
- 3+ years of experience as a Salesforce Administrator in a professional environment.
- Salesforce Administrator Certification (ADM-201) required; Advanced Admin or other certifications (e.g., Platform App Builder) are a plus.
- Proven experience with Salesforce deployment tools and release management processes.
- Strong understanding of Salesforce security model, automation tools, and reporting capabilities.
- Excellent troubleshooting, analytical, and communication skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
Preferred Skills:
- Experience with Salesforce DevOps tools (e.g., Gearset, Copado, AutoRABIT).
- Familiarity with Apex, SOQL, and Lightning Web Components is a plus.
- Experience with managed packages (Box, Conga, etc.).
- Experience with integration tools (e.g., MuleSoft, Zapier, Workato) or middleware platforms.
- Knowledge of Agile methodologies and tools like Jira or Azure DevOps.
- Knowledge of ITSM and support ticketing systems (e.g., Jira, ServiceNow).
- Experience in a regulated or enterprise environment.
Key Performance Indicators:
- Reduce the average ticket response time
- Reduce the ticket backlog
- Reduce ticket resolution time
Working Hours:
- Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs.
Travel:
- 0%-5% Occasional travel to branch offices or seminars may be required.
Physical Demands:
- Digital dexterity and hand/eye coordination in operation of office equipment
- Light lifting and carrying of supplies, files, etc.
- Ability to speak to and hear customers and/or other employees via phone or in person
- Body motor skills sufficient to enable incumbent to move from one office location to another
The position is (non-exempt) and the salary will be between $99,500.00 and $116,000.00 with an opportunity to earn a discretionary annual bonus.
The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.
Additional benefits:
- Medical, Dental, and vision plans
- 401(k) and matching
- Paid Time Off
- Company Paid Life Insurance
- Employee Assistance Program
- Training and Development Opportunities
- Employee Discounts
