At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission!As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Nuvolo is now part of Trane Technologies' Digital Solutions organization! Nuvolo is revolutionizing Integrated Workplace Management (IWMS). Our market leading system allows customers and partners to embrace the transformational power of modern, cloud-based management. Built on ServiceNow, Nuvolo is designed to meet the growing demands of modern digital workplace transformation initiatives. Nuvolo provides an integrated workplace management system (IWMS) for a broad range of customers across HealthCare, Retail, and large corporate enterprises. Our platforms deliver improved operational efficiency, higher service levels, better safety and at lower costs.
Join Nuvolo as a Technical Account Manager (TAM), where you are a key member of our Professional Services team. You’ll focus on building and maintaining strong client relationships while providing technical expertise and support while ensuring the successful implementation and utilization of our products. This role plays a pivotal part in driving customer success, ensuring clients are not only satisfied but also empowered to maximize the value of Nuvolo products and services. The TAM also serves as a key escalation point for their assigned accounts, ensuring thoughtful resolution of any issues that arise.
Where is the work:
This is a Remote position within the United States.
A Day in the Life:
Our TAMs serve as the primary technical point of contact for assigned clients. Your in-depth understanding of their product usage, business processes and rules allows you to provide guided insight and applicable application configurations and minor enhancements.
- Client Meetings, Communications and Reporting (25%)
- Minor Enhancements and Incident triage; debugging complex code/business rules, remediation, implementation, within Nuvolo’s scoped applications on the ServiceNow Platform (60%)
- Strategic Planning; quarterly priority review, product advocate and liaison (15%)
What you will do:
- Serve as the main point of contact for your clients. Develop and maintain long-term business relationships
- Understand clients' technical requirements and objectives, and provide solutions and recommendations accordingly
- Lead minor development efforts for enhancements enabling the customer experience as needed
- Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement
- Troubleshoot and support the timely resolution of support cases, configuration review and project related requirements
- Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services. Working directly with Product Engineering for escalated issues
- Stay up to date with industry trends, technologies, and best practices to provide valuable insights and solutions to clients
- Prepare and present reports and updates to internal stakeholders and clients as needed
What you will bring:
- Bachelor's degree in a relevant field such as Computer Science or Engineering
- 2+ years working as a Developer in ServiceNow OR 3+ years writing and debugging in JavaScript within the last 3 to 5 years
- Exceptional customer service, account management and interpersonal skills
- Proven track record of managing and resolving customer issues; solution design, development and implementation of enhancements
- Understanding of ServiceNow Best Practices around Scripting and technical configurations
- Client-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs.
- Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs.
- Fundamental understanding of Change Management, Incident Management and CMDB (CI's, CMDB Architecture)
- Business Application Development (Scoped application development)
- Table/Form/List Configuration and Customizations
- Strong technical background and understanding of software and hardware systems
- Ability to effectively manage multiple clients and projects simultaneously
- Strong problem-solving skills and ability to think analytically and creatively
- Self-motivated and proactive, with a strong sense of accountability and ownership
Compensation:
Base Pay Range: $71,000 - $115,000
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
#LI-Remote
