If you've been contracting and are ready for stability, this is your opportunity. As a full-time technical writer with us, you'll have reliable work, a supportive team, and benefits designed to support your career and life outside of work.
What does a successful Technical Writer do?
At Fiserv, a Technical Writer translates complex information into simple, polished, and engaging content. By producing clear and concise documentation, they assist clients in comprehending how to install, set up, and use Fiserv's products and services. Our culture thrives on excellence, and we value individuals who bring outstanding writing and verbal communication capabilities, business documentation expertise, and an aptitude for working in a high-paced development environment.
What you will do:
- Create user guides, release notes, quick references, and other assigned content.
- Analyze and translate technical designs into user-friendly client material.
- Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.
- Use test environments to research Fiserv products and services and obtain screen samples for documentation.
- Ensure technical accuracy, readability, and consistency across the documentation set through reviews.
- Estimate, track, and prioritize projects assigned; meet deadlines established by the team.
What you will need to have:
- Bachelor's Degree in English, Communications, or writing and/or equivalent military experience.
- 6+ years of relevant technical writing experience.
- Experience with Microsoft Style Guide and department writing standards.
- Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
- Experience creating technical documentation in SDLC and Agile environments.
What would be great to have:
- Experience writing user interface text and application screen content.
- Experience leading project teams and content transformation.
- Experience with AI tools.
- Knowledge of the banking industry, platforms, banking applications, or online financial solutions.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
At Fiserv, we are #FiservProud of our commitment to your overall well-being and offer a growing range of benefits from day one, including:
- Health and Wellness Benefits: Access to a variety of medical, dental, vision, life, and disability insurance options, along with well-being resources through our Fuel Your Life program to prioritize your health.
- Work-Life Balance: Enjoy paid holidays and generous time-off policies, including Recharge & Refuel time for qualifying associates, plus free counseling services through our Employee Assistance Program (EAP).
- Financial Benefits: Competitive salaries, participation in the Fiserv 401(k) Savings Plan, and an Employee Stock Purchase Plan to help you plan for your financial future.
- Recognition Programs: Engage with our Living Proof program, where you can recognize and be recognized by colleagues, exchanging points for a variety of rewards.
- Career Development: Benefit from training, development, certification, and internal mobility opportunities designed to help you advance your career.
- Diversity and Inclusion: Join Employee Resource Groups that promote our diverse and inclusive culture, providing a platform for associates to share perspectives and exchange ideas.
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