What does a successful Director, Relationship Management?
The Director, Relationship Management is responsible for leading a team of Relationship Managers in building and managing client relationships, increasing wallet share, and driving client retention. The Director will lead the team with strategic directives, planning, and client development to ensure Fiserv effectively manages and grows client relationships.
What you will do:
- Lead a team of about 8 Relationship Managers to deliver revenue growth through new solution sales and successful contract renewals.
- Identify and qualify new sales opportunities, working jointly with Sales to advance opportunities to closure.
- Manage a client-centric team model enhancing Fiserv’s thought leadership, execution, and responsiveness.
- Develop and maintain detailed account plans linking client strategies, business drivers, and initiatives to Fiserv solutions.
- Expand and improve relationships with client executives, decision makers, influencers, and users.
- Develop key executive-level client relationships, maintaining high client retention, and selling Core Processing and related products.
- Monitor client satisfaction, facilitate improvements, and regularly communicate with clients’ key stakeholders.
- Manage client escalations and issue resolutions to ensure client satisfaction.
- Participate in meetings with prospects, clients, and potential partners to assist with sales and business development opportunities.
- Leverage industry trends and Fiserv offerings to present Fiserv’s value proposition.
- Assist Relationship Managers with formal proposals driving revenue, client value, and wallet share.
- Demonstrate and coach around complex, large, bundled deal negotiations beneficial to both Fiserv and the client.
- Manage associate satisfaction for the team of Relationship Managers.
- Partner closely with sales, marketing, and product teams to identify developing client needs.
- Collaborate with all leaders within Service Management, Client Support, and cross-functional leadership to maintain superior customer service levels and innovate based on client needs.
- Ability to travel 50-60 %
What you will need to have:
- 8+ years of experience in a client-facing relationship management or sales role.
- Bachelor’s degree in business and/or equivalent military experience.
- Experience required in the financial services technology industry.
- Proven effectiveness at leading and facilitating executive meetings and workshops.
- Strong knowledge of sales processes.
What would be great to have:
- 5+ years of talent development (people management) and sales leadership experience.
- Prior Fiserv knowledge with a focus on Account Processing.
- An in-depth knowledge of banking business and operations.
- Knowledge of data processing contracts and their legal impacts.
- Experience working in a matrix environment.
R-10352797
