What does a successful Process Engineer do?
As a Process Engineer at Fiserv, you will drive cultural change by building partnerships with Business Unit leaders, equipping and enabling customer-centric, process-focused, data-driven decisions. Utilizing industry best practices and methodologies, you will work to improve quality and client satisfaction. This role requires a proactive approach to reaching out across the organization to present and implement a vision for better processes, while securing buy-in from all levels.
What you will do:
- Act as a change agent to lead performance quality awareness and the use of process improvement tools.
- Lead the assessment, identification, and realization of productivity and operations improvement opportunities within the Fiserv Output Solution division.
- Support end-to-end process development from early process definition to implementation.
- Develop solutions for problems by innovating, designing, and developing processes, procedures, tooling, and/or automation with suppliers.
- Facilitate regular reviews of quality and process improvement metrics, identifying and driving projects that improve these metrics.
- Implement process solutions, considering integration into the business, accounting for cultural change, and determining necessary organizational structure changes.
What you will need to have:
- Bachelor’s degree in Manufacturing, Industrial Engineering, or a related field and/or equivalent military experience.
- 3+ years of experience in process improvement, quality, and related functions.
- Lean and/or Six Sigma Black Belt certification.
- Excellent facilitation skills to lead and support empowered employees in a team environment.
- Excellent communication and presentation skills to effectively share success and ideas across the division.
- 3+ years of experience in project management, with the ability to manage multiple projects simultaneously.
What would be great to have:
- Experience in Transactional Print, Direct Mail, or Secure Card industry.
- Experience in material handling automation.
- Working knowledge of Lean principles such as Value Stream Mapping, Just-In-Time, Demand Flow, Single Piece Flow, Five S’s, Visual Management, Total Productive Maintenance, Kaizen, SPC, Six Sigma.
- Proficiency in Minitab/statistical analysis tools.
- Proficiency in finite capacity scheduling tools and technology.
- Simulation software experience (Arena) is a plus.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- Ability to travel 30%
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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