What does a successful Account Manager do? As an Account Manager at Fiserv, you will be the primary point of contact for resolving both internal and external issues, ensuring smooth operational support for our valued clients. You will support high-revenue Commercial Mid-Market portfolios, drive process improvements, and play a crucial role in project management, system enhancements, implementations, and certifications. Your contributions will align with Fiserv's mission to provide top-notch solutions and expertise to our clients.
What you will do:
- Support high-revenue Commercial Mid-Market portfolio in partnership with Relationship Manager.
- Resolve both internal and external issues as the primary point of contact.
- Perform operational support tasks including account maintenance, project support, system enhancements, and certifications.
- Implement product solutions and manage alert/communications, association releases, regulatory changes, and equipment/software.
- Liaise with third parties and support new business initiatives.
- Conduct financial audits and analysis to ensure accuracy and compliance.
- Engage and initiate process improvements to enhance operational efficiencies and cost savings.
What you will need to have:
- Bachelor's degree or equivalent military experience.
- 4+ years of experience in customer-facing roles within the industry.
- 4+ years of experience in project management using Agile methodologies.
- 4+ years of experience with financial audits and analysis.
- 4+ years of experience in implementing product solutions.
What would be great to have:
- 4+ years of experience in relationship management.
- 4+ years of experience with customer support policies, standards, and procedures.
- 4+ years of experience in account management within the financial services industry.
- Knowledge of Original First Data’s products, platforms, systems, and operational areas.
- Certifications in relevant areas such as PMP or ITIL.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability
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