Overview
The Field Operations Manager will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM
ABM 2025 Staff & Management Benefits Information
Job Duties and Responsibilities:
- Ensures optimal customer relations by maintaining constant communications with site stakeholder. Provides high quality operations service to assure proper performance of staff and subcontractors.
- Acts as primary liaison for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently.
- Provides regular monthly KPI’s and analysis to client and ABM management team. Presents ad-hoc status reports as necessary to keep meet client’s needs to help reduce risk and ensure smooth operations.
- Provides appropriate data and supporting narrative for Client Business review (CBR) meetings with client encompassing all ABM services and sub-contracted work.
- Prepares, recommends and administers with assistance; monthly Operational meeting data and KPI’s - Reports exceptions and adjusts as necessary with approved solutions.
- Complies with client and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
- Ensures that federal, state and local regulatory requirements are met including DER, OSHA, EEO, ADA, etc.
- Schedules and coordinates all work priorities for ABM staff and sub-contractors
- Recommends what work should be performed in-house and what work should be subcontracted; consults with leadership and/or external resources when making decisions on major changes in service offerings
- Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred backlogs; adjusts priorities and/or resources as needed and ensures that deferred services is adequately documented
- Reviews completed work regularly and ensure that quality standards are met or exceeded to the satisfaction of the client
- Helps to negotiate major service contracts (e.g. snow removal, window washing, fire alarm system, elevators, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with ABM corporate/regional staff as appropriate
- Escort and guide subcontractors around client site as required to complete tasks per SOW.
- Monitors service contracts to ensure compliance; addresses and resolves any contract disputes with aid of leadership.
- Manages ABM purchasing program; approves major purchases; audits purchasing delegated to subordinates.
- Reviews and approves invoices on a regular basis and processes to accounting for inclusion on monthly invoice.
- Ensures that staff receives adequate technical, administrative and other training; participates in training individually.
- Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards.
- Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies.
- Job duties may be modified at any time
Essential Job Functions/Qualifications
- Degree in Business Administration or similar field experience – preferred but not mandatory.
- 3-5 years’ experience in facilities and or janitorial management, preferably exposure to Integrated Facilities Services (IFS).
- A collaborative leadership style that emphasizes openness and fairness.
- Desire and ability to advance the company’s mission in delivering best-in-class services that deliver measurable results to our client.
- Must possess a high sense of urgency tempered with strong attention to detail.
- Desire and ability to provide savings at all levels, maximizing our client’s investment.
- The ability to represent all ABM service lines and work effectively with its many stakeholders, including the client’s management team, municipal leadership and other governmental bodies.
- A commitment to continually improve the performance of ABM Onsite services.
- Demonstrated commitment to equal employment opportunity, affirmative action, and non-discriminatory practices.
- Strong computer skills required
