Wyndham Hotels & Resorts is now seeking a Specialist, Franchise Services to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
This position supports all Wyndham Hotels & Resorts (“WHR”) franchised brands in North America and Canada, must collaborate with Legal, Compliance, Franchise Development, Brand Leaders, Franchise Administration, Brand Operations and Collection Agencies and reports into the Director of Franchise Services.
The position is responsible for (i) assisting in cash collection efforts related to the negotiation and settlement of outstanding accounts balances as a result of the termination of license agreements by our franchisees, (ii) the cash collection efforts related to outstanding accounts balances of prior licensees as a result of a transfer of ownership This will include but not limited to making/fielding cash collection calls; resolving invoice disputes/overcoming objections in the payment and settlement process; supporting the Manager Franchise Services on the relicensing process related to transfers of ownership; and other miscellaneous/ad hoc projects.
What you'll do
- Pursue outstanding accounts balances to assist in achieving WHR free cash flow targets. Job requirements include but are not limited (i) Being the liaison between WHG and offsite Collections Partners (ii) Managing and collecting on established payment plans (iii) providing superior customer service internally/externally with customers by being responsive and proactive.
- Due diligence & processing of all refunds, credits, development Incentives as well as handling all unclaimed funds accounts
- Managing various departmental reports
- Identify and implement process improvements on a continuous basis
- Misc. ad hoc projects
You'll be successful if you have
- Motivated and capable of working independently in a fast-paced environment
- Relationship builder and customer management/service skills
- Strong organizational skills, detail-oriented
- Strong verbal/communication skills
- Strong time management skills
- Strong follow-up skills
- Ability to multitask
- Must be results-driven and results-oriented
Required Qualifications/Experience
- Bachelor’s degree, 1-2 years experience with responsibility that includes financial accountability and superior customer service
- Proficient in Excel
- Experience with Salesforce a plus
- Hotel experience a plus
Company Overview
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054
Employment Status: Full-time
Compensation & Benefits
For U.S. based positions only, the expected pay range for this position is $66,500-$75,000 annually.
Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.
In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 10% annual target, subject to the terms of the Plan.
Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
- Health insurance with HSA and FSA options
- Dental insurance
- Vision insurance
- Life/AD&D insurance
- Short- and Long-Term Disability coverage
- 401(k) with generous company match
- Vacation time- Accrue 1 hours of paid vacation per week
- Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
- Paid sick leave accrued as state and local laws require
- Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
We are accepting applications for this position through 11/01/2025.
