Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.
What We Offer
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Referral Bonuses
Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And more!
This is an onsite, in-person position in Nashville, TN
What You Will Do
Responsibilities include but are not limited to assisting the Construction Managers and Project Managers with coordination/ documentation, ordering of equipment for Install base projects including day-to-day general office duties as assigned for fire alarm, suppression and sprinkler.
How You Will Do It
- Operations Administrative Support uploading and Maintaining Projects and Contracts via Job Design/ BBI
- Monitor statuses of small projects (fire alarm, suppression, sprinkler)
- Communicate with customers and sale reps as to when material and/or labor is required.
- Ensure that required engineering is performed to meet customer expectations.
- Coordinate with TIS supervisor and/or construction manager customer’s labor requirements.
- Order equipment, ensure that customer receives material when needed.
- Report project statuses to department managers
- Process change orders, releasing equipment, filing, Certificate of Insurance, Warranty Letters
- Bill projects; compile back-ups such as Certified Payroll, work tickets etc.
- Handle customer/ contract disputes as needed.
- Coordinate delivery of equipment to the job site
- Coordinate delivery of close-out documents
- Create purchase orders for subcontractors
- Procure and verify project schedules
- Attend work-in-progress meetings.
- Track project RFI’s, change orders, and other pertinent documentation.
- Coordinate Follow Ups with Sales Team regarding project bookings; releasing of jobs from COE, Credit holds etc.
- Assist with Accounts Receivable (AR)
- Act as the facilitator and point-person for information sharing between OTC, District, and select customers as directed by ACSM
- Support Dispute Resolution in resolving disputes when requested by the AR Collectors or the Dispute team.
- Contact customers when identified as necessary as part of DMS or for very simple reasons.
Required
What we look for:
- High School diploma or equivalent
- Proficient in Microsoft Windows, Word, EXCEL, Power Point
- Knowledge of ACE, OASys, Job Cost Systems
- Ability to multi-task and prioritize among assignments with a strong adherence to deadlines.
- Excellent verbal and written communication skills
- Must be organized, detail oriented and self-motivating.
- Must pass a pre-employment background check and drug screen
- Positive Attitude a must
- Punctual and Accountable
- Experience dealing with customers
- Valid driver's license with a good driving record
Preferred
- Associate’s degree preferred
- 3-to-5 years of related experience
- Experience in a high-volume, customer service–oriented position
- Electrical/Construction industry experience is helpful
