Position Summary: This pivotal role emerges in response to a Federal mandate directed by the United States District Court Southern District of New York (SDNY) to resolve critical software and systems design challenges within New York City Public Schools (NYCPS). The Systems Analyst will work with the Senior Systems Implementation Analyst to diagnose and rectify design inefficiencies in existing NYCPS systems, providing robust support in the creation of intuitive data-collection frameworks utilizing Microsoft Power Platform and Software as a Service (SaaS) solutions.
The Systems Analyst will work on technological innovation and development within NYCPS to address gaps in data collection, data warehousing, and reporting. The Analyst will work with business stakeholders to understand business requirements and support the Sr. Systems Implementation Analyst in designing and executing bespoke solutions. This includes engaging in user experience (UX) research, User Acceptance Testing (UAT), providing support and training to users, and crafting comprehensive documentation under the direction of the Senior Systems Implementation Analyst.
The Analyst’s contributions will be vital in cultivating Office of Systems and Analytics (OSA)’s culture that prioritizes kindness, excellence, transparency, and civic responsibility. The Analyst’s leadership will be crucial in adopting next-generation technologies within NYCPS, including but not limited to Microsoft Azure, Power Platform, market-leading SaaS products, and machine learning and artificial intelligence. The Systems Analyst has a high-impact role in the newly formed OSA.
The Challenge: Public reporting shows that the NYCPS’ Office of the General Counsel (OGC) is facing a ballooning number of annual special education cases. OGC faces significant challenges in using its many disparate and often antiquated case management systems to extract critical intel and develop key performance indicators for staffing, case triage, litigation approach, fraud-tracking and prevention, settlement opportunities, and policymaking. Developing these metrics is essential for OGC to shape a successful case management and resolution strategy in NYCPS’ ever-changing environment.
The Mission: The OSA’s unique mission is to reimagine the ineffective systems and protocols that disproportionately impact marginalized communities and impede the larger Office of the General Counsel (OGC) in its mission to provide ethical legal counsel and representation and create safe and inclusive learning environments. Our goal is to empower OGC with modern analytics, business intelligence, and a robust data culture to create a vibrant community of well-trained, technically competent, inclusive, collaborative, and focused legal professionals. Performs related work.
Reports to: Senior Systems Implementation Analyst
Direct Reports: N/A
Key Relationships: Various NYCPS instructional program staff, leadership, and senior staff in Offices of the General Counsel, Special Education, Division of Instructional and Information Technology, external partners, NYCPS stakeholders, and City and State officials, and others as needed.
Responsibilities:
System Design, Development & Implementation
- Support the Sr. Implementation Analyst in identifying and troubleshooting system and software design issues.
- Support the setup and basic configuration of SaaS solutions that serve OGC attorneys, paralegals, support staff, including system workflows and permission structures.
- Help create and update system documentation, training materials, and WiKi pages.
- Participate in User Acceptance Testing (UAT) to ensure new features meet user requirements.
- Provide hands-on support in maintaining system functionality and assisting with training programs.
- Track enhancement requests from users and support the Sr. Systems Implementation Analyst in defining prioritization of those enhancements.
- Participate in data collection, analysis, and methodology decisions for OGC-related systems.
- Stay current with the technology used by NYCPS and participate in relevant training for OGC-related systems.
Data Analysis & Reporting Support and Execution
- Aid in developing reports and automated procedures to enhance data accuracy and availability.
- Apply data analysis techniques to help identify trends, supporting policy and decision-making efforts.
- Contribute to data governance initiatives by serving as a data steward in following methodology standards, and guidelines set by the OGC Data Governance group.
Team Collaboration and Stakeholder Engagement
- Support the identification and tracking of system improvements and program management processes.
- Assist in Quality Assurance (QA) processes of OSA products to maintain high standards for OGC related systems and reporting.
- Aid in developing training and support materials, helping to build capacity for OGC users in various NYCPS systems.
- Participate in needs assessments and process reviews, contributing to system recommendations.
Qualification Requirements:
Minimum
- A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
- A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.
In addition
In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above
Plus
- Ability to solve organizational roadblocks.
- Project management experience and problem-solving skills related to gathering, organizing, analyzing, and presenting data.
- Ability to organize facts and present information and figures in a clear, concise and logical manner, both spoken and in writing to a variety of constituencies.
- Superior spoken and written communication skills, with the ability to differentiate to various audiences.
Preferred
- Strong aspiration to utilize advanced analytical methods to eliminate bureaucratic waste and simplify byzantine protocols.
- Motivated to lead in a high-impact role within data analysis and systems analytics.
- Ability to thrive in a dynamic environment as part of the newly formed Office of Systems and Analytics (OSA), aiming to drive significant government efficiency and responsiveness improvements.
- Proficient in Microsoft 365 tools.
- Ability to use independent judgment; identify key issues and risks, manage and administer large-scale initiatives and engage leaders.
- Excellent communication, interpersonal, and customer service skills.
- Expert knowledge of ATS, SESIS, STARS, FAMIS, Galaxy and other NYCPS systems.
- Superior ability to make written and spoken presentations clearly and concisely.
- Strong understanding of special education processes and familiarity with New York State Special Education laws, policies, and practices.
- Ability to develop concise and powerful research/data summaries and presentations.
- Strong analytical skills combined with the ability to develop thoughtful and creative approaches for addressing a wide range of analytic questions.
- Ability to communicate effectively with a wide cross-section of internal staff, as well as other end users.
- Ability to supervise and administer a program that is citywide in scope.
- Strong strategic thinking and project management skills; attentive to detail.
- Experience or working knowledge of the public sector and/or demonstrated interest in public education.
Salary: $112,883 - $117,383
(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)
Please include a resume and cover letter with your application.
NOTE: The filling of all positions is subject to budget availability and/or grant funding.
* NewYorkCityResidency is NOT Required *
We encourage all applicants from the NewYorkCity tri-state area to apply.
