What does a successful Client Technical Support Engineer do?
A successful Client Technical Support Engineer at Fiserv provides exceptional support for financial institutions hosting their core AIX and Linux servers. This role involves troubleshooting, maintaining, and optimizing system performance to ensure smooth operations for our clients. You will play a pivotal role in achieving our clients' business objectives through your technical expertise and dedication.
What you will do:
- Manage client calls, technical issues, and escalations independently with minimal supervision.
- Research, diagnose, and resolve issues related to AIX and Linux systems, ensuring swift and accurate solutions.
- Maintain, monitor, and optimize the performance of AIX and Linux environments, including patching and system administration.
- Document all support activities and collaborate with clients and internal teams on technical challenges and system improvements.
- Foster strong relationships with clients, delivering professional and timely communications regarding issue resolutions and updates.
What you will need to have:
- 4+ years of experience in technical support for AIX and Linux systems.
- 3+ years of experience in system maintenance, patch management, and performance tuning for AIX and Linux platforms.
- 3+ years of experience resolving technical issues and providing diagnostic support using established tools and methodologies.
- A 4-year college degree or a 2-year technical degree in a relevant field, and/or equivalent military experience.
What would be great to have:
- 3+ years of experience in client-facing technical support roles for financial institutions or similar environments.
- 3+ years of experience documenting and tracking client support interactions using internal systems.
- 2+ years of experience overseeing escalations and resolving complex technical issues in AIX and Linux environments.
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