What does a successful Director of Program Management do at Fiserv? You will deliver program outcomes within time, cost, quality, and customer satisfaction parameters for strategic initiatives. You will provide leadership, vision, strategic planning and support tactical execution plans, as programs typically cross multiple business areas and have a high degree of complexity and risk associated with them. You will ensure predictable, consistent, and successful program delivery while providing a holistic view of the overall program to the organization and all stakeholders.
What you will do:
- Lead, develop and manage projects and programs across business units that align with organizational goals.
- Utilize effective program management skills and tools to drive project delivery – actively participating rather than passively receiving.
- Lead the consolidation of legacy systems and migration of customers to future state systems.
- Serve as a liaison between Sales, Customer Support, Professional Services, Infrastructure (IT), Legal, and business units to ensure milestone achievement while providing a positive customer experience.
- Drive communication to ensure stakeholders understand the current state, the most pressing priorities, and the impact on the business.
- Proactively identify risks, issues, and dependencies, and work with cross-functional teams to implement appropriate controls and mitigations.
- Drive continuous improvement of processes through automation and appropriate use of technology.
- Monitor, report, and present program performance, compliance status, and risk metrics to senior leadership.
What you will need to have:
- Bachelor’s degree in Business, Computer Science, Industrial Engineering, or a related field and/or equivalent military experience.
- 6+ years of experience in program or technical project management including Agile/Scrum, Waterfall, and Hybrid methodologies.
- 8+ years of experience in program management within a Fortune 500 company.
- 6+ years of experience in successful project delivery and problem-solving.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
What would be great to have:
- Experience leading a platform consolidation program within a Fortune 500 Company’s technology group.
- 8+ years of experience managing stakeholders with competing priorities and ensuring alignment is maintained throughout the effort.
- Experience with ServiceNow, Jira, Workday, Confluence, and Microsoft Office Suite (Teams, Outlook, Word, PowerPoint, Excel).
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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