What does a successful Enterprise Account Manager do at Fiserv?
As an Enterprise Account Manager at Fiserv, you will be at the forefront of ensuring exceptional client service for our portfolio of enterprise clients. Your role will involve tackling day-to-day service needs, resolving issues, and proactively identifying new methods to support and enhance client satisfaction. Join us in delivering innovative solutions while continuously aligning with Fiserv's mission to empower our clients.
What you will do:
- Ensure prompt resolution of customer issues and inquiries in alignment with our "Customer First" initiatives.
- Build and maintain strong partnerships with Relationship Managers and various client support teams to drive operational excellence and meet clients’ service expectations.
- Execute essential tasks such as quarterly/yearly rate adjustments and other repetitive duties.
- Meet departmental and operational standards, including quality and efficiency metrics.
- Identify systemic and client-impacting trends and escalate them through proper leadership and Relationship Managers.
- Manage a portfolio of 15-18 National Enterprise, Mid-Market, and Regional Telecheck Merchants.
What you will need to have:
- High school diploma, GED, or a combination of relevant experience, education, and/or military experience.
- 3+ years of prior account management experience working with enterprise clients.
What would be great to have:
- Bachelor's Degree.
- Experience in financial services.
- Previous sales experience.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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