What does a great Client Tech Support Associate do at Fiserv?
You’ll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.
What you will do:
Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
Troubleshoot and diagnose technical problems, guiding clients through solutions.
Escalate complex issues to higher support tiers when necessary.
Document client interactions and solutions provided to ensure accurate records.
Collaborate with internal teams to improve support processes and client experiences.
Maintain a strong understanding of Fiserv products to effectively assist clients.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you will need to have:
2+ years of experience in technical support.
1+ year(s) of experience with troubleshooting software or hardware issues.
1+ year(s) of experience providing phone or remote support.
1+ year(s) of experience using ticketing systems for support.
2+ years of an equivalent combination of educational background, related experience, and/or military experience.
What would be great to have:
Experience with CRM tools.
Familiarity with financial technology products.
Strong problem-solving skills.
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