What does a successful Junior Client Service Analyst do at Fiserv?
You will assist Card Connect merchants, agents, and internal Fiserv team members with questions via support tickets, emails, and phone calls (in-bound and out-bound). Follow up on questions, ranging from rates, fees, and transactions. As well as researching and using analytical thinking to identify the root cause for merchant account issues.
What you will do:
- Meet or exceed daily support inquiry goals.
- Support tickets, phone calls and or emails based on role within the team.
- Communicate with fellow merchants, agents, fellow team members and other internal Fiserv teams.
What you will need to have:
- High School Diploma required.
- Minimum 2 to 4 years of customer service experience.
- Experience with Windows PC and MS Office suite, Microsoft Excel.
- Must be able to work onsite for training and first 90-120 days.
What would be great to have:
- Bachelor’s degree preferred.
- 1 to 3 years of workforce experience, working off ticketing system and phone queue
R-10361406
