What does a successful Client Solution Consultant do?
With a deep understanding of Fiserv solutions, the Client Solution Consultant is well-versed in providing high value, cross-functional solutions that address clients’ needs effectively. Working closely with pursuit leaders, the Client Solution Consultant plays a significant role in driving successful outcomes for large, pan-Fiserv pursuits. Their expertise in a wide range of products and solutions, combined with client-facing comfort, helps in presenting impactful solutions that improve client business performance.
What you will do:
- Understand client priorities and identify ways to enhance business performance with appropriate Fiserv solutions.
- Serve as a client advocate by elevating the visibility of client requirements and issues across Fiserv.
- Assist the pursuit leader in determining which Fiserv products are the best fit for the client.
- Recommend the optimal set of Fiserv solutions to meet the client’s needs.
- Engage participant Fiserv businesses in discussions around their involvement in pan-Fiserv pursuits.
- Design comprehensive solutions by collaborating with business units and leveraging knowledge across Fiserv's solution set.
- Ensure proper alignment and hand-offs to the Solution Delivery team to maintain accurate historical data.
- Actively engage as part of the leadership team for pursuits valued over $5MM.
What you will need to have:
- 6+ years of experience in program management within the financial services industry or technology.
- 6+ years of experience in presenting and recommending solutions to clients.
- 6+ years of experience navigating organizational structures and working across business units.
- 6+ years of experience understanding banking operations and client-facing scenarios.
- Bachelor's degree required and/or equivalent military experience.
What would be great to have:
- Experience in strategic consulting and conceptualizing relevant solutions.
- Experience in building consensus and influencing at executive levels.
- Experience in defining and resolving complex issues.
- Experience in measuring and quantifying process and performance through the customer's perspective.
- Experience leading and managing complex matrix teams across geographical boundaries.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- Ability to travel approximately 50% of the time.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks.
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