What does a successful Fraud Risk Analyst do?
A successful Fraud Risk Analyst works to identify and eliminate fraud and credit losses to Fiserv and our clients. The analyst reviews a high volume of risk alerts to identify potentially high-risk and suspicious merchant processing activities to protect the firm against financial loss. They play a critical role in maintaining the integrity and safety of Fiserv's operations.
What you will do:
- Review a high volume of risk alerts in a fast-paced environment to identify potentially high-risk or suspicious merchant processing activities.
- Make real-time decisions to properly identify situations that require deeper investigation and identify emerging fraud trends while managing false positive alerts.
- Coordinate risk mitigation and fraud remediation efforts with other areas of the business such as Funding, Legal, Operations, and Client Services.
- Communicate regularly with internal and external partners to present high-risk activity with recommended and/or required actions.
- Work weekends to review fraud alerts in real time to help protect the firm against financial loss.
What you will need to have:
- 1-2 years of experience utilizing Excel on a daily basis.
- Associate’s degree and/or equivalent military experience.
What would be great to have:
- Bachelor's degree in Business, Finance, Accounting, Criminal Justice, Pre-Law, or a related field.
- 2-3 years of experience with MasterCard and Visa Association rules and regulations.
- 3+ years of customer service experience with a track record of dealing in adverse situations.
- 3+ years of experience in fraud detection and risk analysis.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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