Overview
The Director of Solutioning will support organizational and functional Facility Performance Solutions for office, industrial & manufacturing, aviation, and education portfolios. In addition to the other industry groups that ABM operates. This position is responsible for developing Facility Performance Solutions that incorporate staffing, technology, sustainability, financial and health & safety considerations for large, distributed North American occupier portfolios. As a resource on the team, you will own areas of high complexity and significant business impact, which require the solution to meet client requirements and provide profitable return. This individual must build and demonstrate strategic and organizational agility as well as effective negotiation techniques, brining data, insights, and strong interpersonal skills to influence a wide range of decisions in a fast-paced environment. The Director of Solutioning is instrumental in creating the baseline for Performance Solutions by conducting site inspections and gathering and analyzing client information.
The Director of Solutioning must possess enthusiasm, creativity, innovation, estimating and project management skills for managing the development of small and large complex comprehensive service solutions and outsourcing deals with a diverse team for winning deals. The successful candidate will possess the ability to collaborate with colleagues across subject matter experts to develop efficient and effective solutions.
Focus - Subject Matter Expert, Solutions Leader, Estimating, ABM/APS Services. Must understand integrated facility services across multiple industries with the ability to support multiple projects simultaneously.
Expectations - Client Facing, Process Focused, People Leader, Data & Analytics Driven, Strategic Thinker, Collaborative Business Partner with ABM's Enterprise Operations and Business Development.
Reporting to - VP of ABM Performance Solutions (APS) Solutioning Segments-Agnostic: Supports all industry groups, services and functional resources
Pay: $120,000 to $160,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Responsibilities
- Actively support client RFP, expansion, renewal, and optimization activities
- Work to accurately translate technical knowledge and requirements into clear, concise communications for a diverse range of internal and external stakeholders. Strong problem-solving skills with an ability to analyze and interpret contractual, financial, technical, operational data and commercial terms.
- Ability to identify how ABMs technical solutions can address the key needs of a client/prospective client
- Build relationships and work effectively in a matrixed environment with internal and external business partners
- Special projects and other duties as assigned
- Develop common PMO processes, tools and project governance to be leveraged on client RFPs, expansions, renewals, and optimizations
- Possess a solid understanding of contractual technical issues and needs, legal, financial, sales, marketing, procurement and technology enough to work collaboratively with but not drive, those functions
- Collaborate with pricing to effectively cost & price the solution
- Collaborate with Deal Desk in proposal response creation and in communicating the personalized client solutions throughout
- Perform site tours on client sites. Travel requirements 20% up to 50%
Relationships and Roles
Internal/External Cooperation
*Internal
- APS Core Leadership Team ABM Operations, Client Experience/Operations Support and Strategic Accounts Management (SAM) Teams
- ABM Information Technology
- ABM Strategy and Transformation Office
- ABM Functional Resource Groups
External
- ABM Clients and ABM Business partners
- Key Relationships (Internal)
ABM Industry Group (IG) Leaders, IG Senior Vice Presidents, IG Vice Presidents, Branch Managers, Client Experience, District Managers, Sales and Marketing, Strategic Account Management, Corporate Support Leaders, Directors and Vice Presidents, ABM University, Information Technology, Strategy & Transformation. Functional Resource Groups - IG Leaders, Operational Leaders, VP of APS Solutioning, Strategic Account Management
Core Skills
- Occupancy and human factors
- Operations and Maintenance
- Technical Writing
- Workplace Experience
- Facility information and technology management
- Risk Management
- Communication
- Performance and quality
- Leadership and Strategy
- Project Management
- Finance and Business
- Strong understanding and the applicability of benchmarking and estimating standards such as IFMA, BOMA, RSMeans, APPA, ISSA, SFG20, etc.
- Versed at solution design and able to handle multiple open projects while meeting all deadlines
- Develop compelling facility performance & technical solutions for new client opportunities as well as current client business growth, account retention and sector business activities
- Familiarity (desired) with Facility Performance Solutions, Building Automation Systems (BAS), Building Engineering, Technical Services, and Workplace.
Experience
- Experience with enterprise software solutions, CRM and large complex organizations
- Ability to build relationships with key stakeholders both internal and external while demonstrating a professional and adaptable demeanor
- Possess a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.
- Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization
- Ability to maintain confidential and sensitive information
- Commercial and financial awareness in a client environment
- Exhibits high energy level and demonstrate ability to work as a valuable contributor to the team
- Must understand and embrace sound business processes to support and drive-client outcomes
- Collaborate with SME teams to create solutions, manage multiple projects simultaneously
- Stay informed of industry trends and movements, so that innovative and leading-edge workplace practices and solutions are provided, helping to provide competitive advantage for the business
- Experience managing multiple projects in different points in the project lifecycle, simultaneously
- Strong presentation skills and the ability to be able to interact with both external and internal customers and effectively communicate thoughts and ideas
- PMP (Project Management Professional) certification is a plus
