What does a Senior Research and Disputes Associate do?
As a Senior Research and Disputes Associate at Fiserv, you will play a vital role in ensuring exceptional client experiences by managing incoming and outgoing correspondence with efficiency and accuracy. You will support requests for reprints of payment acceptance disputes documentation and merchant statements, while also educating clients on the dispute process. Your responsibilities will extend to keying, balancing, and recovering payment acceptance transactions across multiple platforms, allowing you to leverage your analytical skills to make informed decisions on disputes and consumer complaints.
What You Will Do:
- Research, investigate, and decide on disputes and consumer complaints.
- Evaluate and support requests for reprints of payment acceptance disputes documentation and merchant statements.
- Key, balance, and recover payment acceptance transactions through reprocessing across multiple platforms.
- Index, validate, and manage merchant and consumer disputes in accordance with established network regulation guidelines and internal policies.
- Resolve tax documentation and funding inquiries related to IRS 6050W.
- Educate clients on the dispute process promptly and accurately.
- Input data and status updates for incoming and outgoing correspondence in a timely manner.
- Audit files and processes to ensure accuracy and completeness.
What You Need to Have:
- 2+ years’ experience in researching and investigating claims and/or disputes.
- Experience in problem-solving abilities.
- 1+ years’ experience in managing complex claims and/or cases.
- Familiarity with debit processing, dispute resolution, and banking regulations.
- Experience in basic computer skills, including data entry and Microsoft Applications (Excel, Word).
- Experience in customer service, preferably within a financial services environment.
What Would Be Great to Have:
- Experience in payment acceptance dispute resolution for both merchants and consumers.
- Technical proficiency and familiarity with IRS 6050W tax processing.
- Experience in utilizing the internal dispute system (IDS).
- Knowledge of Debit and Credit Payment Network portals.
- Basic knowledge of electronic payment systems and authorization processes.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
R-10370313
