Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Are you ready to take full ownership of service operations for cutting-edge MWM equipment? We’re looking for a Service Area Manager to lead commercial and technical service activities, ensuring excellence throughout the entire lifecycle of our delivered scope.
Location: Work from home, but must be based in Poland
Travel Required: Frequent
Work Schedule: Flexible to meet customer demands
What you’ll do:
- Service Management: Lead day-to-day operations for defined customers and channels. Ensure efficient communication with clients and internal teams.
- Time Management: Prioritize effectively and plan business trips to customers or headquarters (Mannheim) with supervisor approval.
- Technical & Warranty Oversight: Coordinate technical issues, warranty claims, and goodwill cases with internal experts. Prepare technical reports.
- EHS Leadership: Promote and enforce EHS culture. Support audits and ensure safety during on-site service activities.
- Financial Control: Monitor customer payments and working capital. Track service, warranty, and goodwill cost allocations.
- Customer Relations: Maintain strong communication and support across all service-related matters. Conduct site visits and customer meetings.
- CVA Management: Oversee Customer Value Agreements. Plan and coordinate service activities, resources, and maintenance strategies.
- Forecasting & Planning: Elevate revenue forecasts from CVAs and service sales. Report to Customer Service Manager and ensure timely execution.
- Compliance Monitoring: Ensure adherence to internal guidelines (e.g., export control, HRT-process, code of conduct).
- Cross-Departmental Support: Collaborate with sales and project management teams. Assist with site checks and commissioning.
- External Representation: You will represent the company in interactions with:
- Customers & End-Customers
- Channels, Service Providers & Key Customers
- Suppliers & Transport Companies
What we’re looking for:
- Demonstrated understanding of customer-centric values and practices. Ability to prioritize customer needs and satisfaction in all business decisions and translate insights into tailored solutions.
- Proficiency in using data collection and analysis tools, techniques, and processes to support decision-making and continuous improvement.
- Strong grasp of customer service principles. Committed to exceeding customer expectations and delivering outstanding service, both directly and indirectly.
- Knowledge of consulting methodologies and the ability to provide technical or business guidance to clients effectively.
- Skilled in analyzing complex situations and making informed, productive decisions using appropriate tools and judgment.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally across various stakeholders.
- Strong analytical and problem solving mindset and resourcefulness in identifying issues and implementing effective solutions in a timely manner.
What You Bring
This is a high-responsibility role requiring broad technical and commercial knowledge. You’ll need to solve complex problems quickly and confidently, often under pressure.
What We Offer:
- Employment, based on contract of employment
- Experience-based salary and Annual bonus based on individual and company performance
- The co-financing of sports card, medical care and lunching package
- Additional life insurance
The Power of Everyone
At Caterpillar, we believe each person is unique and valued and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Posting Dates:
September 17, 2025 - October 16, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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