What does a successful Client Service Specialist do at Fiserv?
A successful Client Service Specialist ensures the smooth and efficient resolution of inquiries and issues from Hawaii Bankers and Merchants. This role is essential for maintaining high levels of customer satisfaction and retention through exceptional customer service and effective problem resolution, including handling inbound calls from merchants and banks, primarily Bank of Hawaii clients. Duties include addressing inquiries on rates, fees, statements, and troubleshooting systems like FD-150 and Clover devices.
What you will do:
- Provide advanced technical support to clients, resolving complex issues efficiently.
- Collaborate with internal teams to ensure client issues are resolved in a timely manner.
- Document client interactions and solutions for future reference.
- Identify and escalate critical issues to relevant departments.
- Contribute to process improvement initiatives to enhance client support services.
- Engage in continuous learning and development through various training programs and on-the-job experiences.
What you will need to have:
- 2+ years of experience in technical support or customer service.
- 1-2 years of experience in troubleshooting and problem resolution.
- 1-2 years of experience in client interaction and call center experience.
- High School Diploma and/or military experience.
What would be great to have:
- Knowledge of financial technology products.
- Understanding of network troubleshooting experience.
- 1-2 years of remote desktop support tool experience.
R-10365140
