What does a successful Business Operations Analyst - Sr Professional do?
At Fiserv, a successful Business Operations Analyst - Sr Professional plays a crucial role in leveraging our technological expertise to help clients achieve their goals. Our analysts are experts in analyzing, conducting, planning, and preparing plans and procedures that offer operational and technical support for business operations. They work cross-functionally, building and maintaining effective relationships with internal and external partners to understand and meet business requirements.
What you will do:
- Analyze, conduct, and plan operational and technical support for business operations.
- Interface with external and internal stakeholders for decision analysis, planning, execution, and technical needs.
- Build and maintain effective relationships with internal and external partners.
- Collect and understand business requirements for projects and translate these into technical design and implementation plans.
- Serve as a subject matter expert for Fiserv products and services.
- Collaborate cross-functionally with development (technology) and product management teams.
- Manage SLA penalty calculations and reporting.
- Create user-friendly documentation about changes and testing implications for clients.
What you will need to have:
- 3+ years of experience in service level support/client management.
- 3+ years of experience in SLA penalty calculations and reporting.
- 3+ years of experience with Microsoft Excel and PowerBI.
- Experience utilizing AI tools for document creation and communication.
- Bachelor’s degree in business administration or a related field and/or equivalent military experience.
What would be great to have:
- 5+ years of experience in business process improvement and employee training.
- 5+ years of experience with development (technology) and product management collaboration.
- 5+ years of experience managing post-release support activities.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
#LI-JF1
R-10372831
