About this role:Wells Fargo is seeking a
Lead Business Execution Consultant to join the
Contact Center Products team within
Consumer Small Business Banking Operations (CSBBO) Strategic Transformation. This role will work directly with Product owners, Contact Center Lines of Business and Technology partners to establish Entitlement standards for multiple products in support of the Contact Center Modernization project. This role is crucial in developing and implementing a comprehensive user provisioning strategy to ensure compliance with Wells Fargo Access Management standards, while also providing a consistent and standardized set of profiles and entitlements that be applied across each Contact Center lines of business. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Develop a comprehensive strategy for managing profiles and permissions across multiple Contact Center products.
- Establish governance and compliance protocols for managing entitlements. Act as Product owner for multiple Contact Center capabilities.
- Communicate and Collaborate between various Wells Fargo teams (Wells Fargo technology, Corporate Security, Contact Center Lines of Business, Product Owners and 3rd party suppliers)
- Develop Job Aides and related training guides.
- Performance monitoring. Establish continuous improvement process.
- Identify and establish processes and related Controls that may be needed to ensure user provisioning standards are compliant with Wells Fargo Information Security and Risk policies.
Required Qualifications:- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Experience managing large initiatives and executing results in a complex environment
- Familiarity with Automated User Management platforms, Access Management standards and Contact Center line of business best practices.
- Ability to lead a team or project across multiple organization levels, partnering with business leaders to achieve key goals through flexibility, collaboration, influence and adaptability.
- Ability to execute in a fast-paced, ambiguous and high-demand environment.
- Advanced analytical and problem-solving capabilities with a focus on measurable outcomes.
Job Expectations:- Ability to work on-site at one the posted work locations
- This position offers a hybrid work schedule.
- Ability to travel up to 5% of the time
- This position is not eligible for Visa sponsorship.
- Adherence to in-office attendance expectations
Posting Locations:- 401 S Tryon St, Charlotte, North Carolina 28202
- 800 S Jordan Creek Pkwy, West Des Moines, Iowa 50266
- 2800 S Price Rd Chandler, Arizona 85286
Posting End Date: 22 Sep 2025
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
