CBRE is an equal opportunity employer that values diversity. At CBRE Global Workplace Solutions (GWS), Safety is our top priority! We maintain a safety-first culture in which CBRE employees return home in the same condition in which they reported to work. We’re looking for skilled and forward-thinking Maintenance Technicians to join our growing team as we work to service one of the world’s largest online retailers.
We offer competitive pay, a robust benefits package, wellness programs, and a workplace environment that embraces diversity. Come join our global network of professionals supporting client operations across CBRE. Looking for growth and career advancement? Upon completing six months of successful service, associates may explore career advancement opportunities within the organization!
Read on to learn more!
About the Role
ES Systems Engineer – Remote USA
The purpose of this position is to provide customers with support based on the customer’s technical problems related to their building systems as well as provide on-site and remote technical support to installers and subcontractors. This position is also responsible for creating control databases and setup control systems based on project specification and/or sales proposal. Performs field startup and system commissioning tasks as well as the remote installation of software and control programs.
USE: Energy and Sustainability
What You’ll Do
Creates programming logic using flow diagrams, sequences of operation, panel layouts, termination details and project specifications or sales proposal.
Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
Performs job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
Develops system graphic displays, according to project specifications or sales proposal.
Provides on-site and remote technical support for installers and customers. Part of an on-call rotation for after hour’s response to customers.
Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.
Answers customers’ calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer’s needs and provide clear and accurate responses to the customer.
Articulates resolution to a customer’s problem clearly both in verbal and written communication. The resolutions must be explained to the customer in a format that is understandable to the customer and with the best interest of the customer and ESI in mind.
Documents problem resolution and report findings back to Account Executive/Project Manager for customer follow-up.
If required, re-create customer problems in-house for the purpose of testing solutions.
Responsible for keeping the customer and management advised of any outstanding and reoccurring problems with products, services or customers.
Advise the Sales/Solutions team of new opportunities to sell additional products or services.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES:
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers.
May coordinate and assign tasks to co-workers within a work unit and/or project.
Provides mentoring and training to Systems Engineer’s.
