Job Classification:
Operations - Insurance Operations
Prudential’s Group Insurance (GI) Product organization is looking for a Customer Solution Consultant (CSC) with strong Disability, Absence and State Paid Leave expertise. The CSC will partner closely with the Distribution (sales) organization to support broker capabilities and customer finalist meetings. Post-sale, the CSC will leverage their Disability and Absence subject matter expertise to provide customer training, consult on best practices, and assist with claim remediation action plans. The CSC is expected to establish and maintain positive relationships with Claims and Distribution Leadership as well as with Premier and National Account customers, brokers/consultants, and internal business partners, resulting in a positive benefit experience that will ultimately increase customer persistency, sales revenue, and customer satisfaction. The incumbent will consult on product solutions that continually improve the customer experience
Travel is required and at peak sales season may be upwards of 50% of the time.
Responsibilities include but are not limited to:
- Conduct external facing presentations on Prudential’s Absence & Disability products and services. Includes finalist meetings, capabilities presentations, customer training and systems demos.
- Perform absence policy reviews and consult on process / plan changes
- Partner with Product to influence the Disability & Absence value proposition, including marketing materials capabilities and finalist presentations that showcase Prudential’s differentiators in the marketplace.
- Facilitate timely resolution of systemic claims issues presented by customers and/or brokers
- Presenting Group Insurance’s full portfolio of products, services, and plan design information to meet customer needs
- Addressing questions and concerns regarding any aspect of our product offering
- Act as a subject matter expert on Group Insurance initiatives, driving continuous improvement and customer experience enhancements.
Qualifications:
- 5 plus years of Group Insurance experience. Disability & Absence claims experience preferred.
- Proven external broker/consultant relationships.
- Thorough understanding of full portfolio of Group Insurance product offerings including Disability, Absence, State Paid Leave, ADA, Life and Supplemental Health services and strategies.
- Knowledge of the overall marketplace needs and initiating actions that represent group insurance with integrity.
- Understanding current industry practices and competitive intelligence.
- Superior communication skills including oral and written.
- Excellent presentation skills with the ability to facilitate meetings.
- Must exhibit a consultative approach with strong problem-solving skills, in complex situations or problems.
- Expertise in relationship management with internal and external partners.
- Excellent leadership and interpersonal skills.
- Detail orientated individual with strong organizational and time management skills, and deadline driven.
This role can be virtual if not located within close proximity to a Prudential office.
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $107,300.00 to $166,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
