What does a successful Engagement Sales Lead do at Fiserv?
Revolutionize Commerce. Empower Businesses. Define Your Career.
At Fiserv, we’re not just shaping the future of commerce—we’re building the next generation of sales leaders. As a Merchant Success Associate, you’ll play a vital role in
supporting our Business Consultants and the merchants they serve. This hybrid role blends strategic support, client engagement, and real-world field exposure—giving
you the foundation to grow into a full-time Business Consultant. In this role, you’ll play a critical role in accelerating success for our Business Consultants and the
merchants they serve - bridging the gap between opportunity and activation.
Why Choose Fiserv? We don’t just deliver technology; we create solutions that redefine commerce. With Clover, we’ve built a trusted platform that’s powering over
700,000 merchants worldwide and processed over $330 billion in card transactions in 2024.
We’re not here to simply sell; we’re here to empower businesses with tools to succeed. As the world’s largest merchant acquirer, you’ll have the resources, reputation,
and technology to make a real difference. Your career at Fiserv isn’t just about closing deals - it’s about opening doors to possibility.
What you will do:
Drive Sales Efficiency & Merchant Success
Proactively schedule and confirm appointments with merchants, especially those who are hard to reach
Reschedule missed or canceled appointments and keep calendars optimized
Support Business Consultants with lead follow-up and appointment readiness
Gain exposure to field sales activities by shadowing Business Consultants and participating in merchant interactions
Enhance Merchant Onboarding & Experience
Send welcome emails and guide merchants through the “What’s Next” process
Assist in scheduling activation appointments and follow-ups
Communicate program benefits such as the M2M referral program
Support Account Management & Operations
Help with basic account maintenance tasks (e.g., DDA changes, entitlement additions)
Submit and follow up on FDIS support tickets (e.g., refunds, call tags)
Track and follow up on Clover Capital offers
What you will need to have:
High School Diploma or GED
Strong organizational and communication skills
Experience in a customer-facing or support role
Comfort with digital tools (Calendly, email, CRM systems)
What would be great to have:
Bachelor’s degree or military experience.
3+ years of sales experience, particularly in consultative and relationship-driven roles.
Proven ability to design strategies that drive pipeline growth and revenue.
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