What does a successful Director of Fraud Risk Management for Value-Added Products do?
At Fiserv, a successful Director of Fraud Risk Management for Value-Added Productsexhibits a strategic and dynamic approach to managing fraud risk across a diverse portfolio or value-added products, including closed-loop gift cards, rapid deposit and dynamic payments. They thrive in a fast-paced environment, always prioritizing customer experience while balancing risk. Embracing Fiserv's culture, they innovate and collaborate to deliver effective fraud prevention strategies, maximizing our potential as the leading FinTech company.
- Partner cross-functionally with Engineering and Data Science to design and scale fraud detection models, decision engines, and monitoring systems.
- Collaborate with Product teams to embed and commercialize fraud mitigation capabilities in value-added products, with initial focus on Closed-Loop Gift Cards.
- Leverage GenAI and automation to streamline manual review, reduce fraud-related operating expenses, and improve efficiency of fraud operations.
- Oversee end-to-end fraud risk management for Gift Card and other value-added products, including strategy, controls, investigations, and fraud P&L.
- Serve as an industry expert, engaging directly with clients to advise, solution, and strengthen their fraud defenses.
- Ensure regulatory and compliance alignment across fraud strategies, policies, and operational practices.
- Build and mentor a high-performing team, fostering innovation and continuous improvement in fraud risk management
What you will need to have:
- 8+ years of experience in fraud risk management in payments, digital products, or gift card ecosystems.
- Bachelor's Degree in Business, Finance, or a related field and/or equivalent military experience.
- 3+ years of experience in leading cross-functional initiatives and working closely with technology and direct reports.
What would be great to have:
- Prior experience with fraud detection technology and data analytics.
- Knowledge of current fraud trends and fraud schemes affecting digital products and payment ecosystems.
- Strong understanding of transaction monitoring, chargeback management, and refund abuse controls.
- Strategic mindset with the ability to balance risk, experience, and revenue.
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options, and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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