We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The location services specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with location services playbooks and firm policies and guidelines. The location services specialist senior provides best-in-class hospitality experiences for internal and external clients. Ensures the location is safe, well maintained, and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards, and the ordering and replenishing of office supplies. Facilitate and/or lead any office moves/remodels as needed. Look to streamline and improve inefficient processes. Also, provide assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests. Act as a liaison to the office/market leader for anything related to location services as needed. The location services specialist senior supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience. Act in the location services manager’s or supervisor’s absence when required.
Work with building management to maintain updated information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, special requests for our space and maintenance issues. · Reconcile monthly billing of parking and extra services provided by the landlord. · Perform daily walk-throughs of the location to manage and resolve facility requests and issues. · Leverage and deliver on services and procedures outlined in the location services playbook and suggest playbook enhancements/updates as needed. · Follow up with affected employees and escalate urgent or high importance matters to the location services supervisor or manager.
Participate as a key team member in office operations and facilities projects, including real estate projects (i.e., remodel, office relocation, equipment moves). · Research and recommend to location services leadership a selection of service providers by analyzing options provided by internal resources, building maintenance and outside vendors and contractors based on cost and scope of work to be performed.
Coordinate and oversee maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices. · Audit the service invoices for accuracy and submit to accounts payable for processing.
Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion. · Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.
Maintain vendor relationships, process payments, and track total spending. · Ensure that all supplies are ordered in compliance of national programs. · Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner. · Report trends from frequent requests to the location services supervisor or manager and inform them of necessary projects that would be cost beneficial to the firm. · Review employee logs regularly to prepare for new hires, transfers, or departures. · Lead new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs. Train new employees on building procedures, local office policies and use of equipment and systems. · Partner with HR to deactivate/collect access badges and any other items belonging to the firm when there is an employee departure. Collect and return any departing employee items as needed. · Monitor ServiceNow regularly to check for incoming location services requests and acknowledge/fulfill those requests in a timely manner. Provide routine support and guidance, as necessary, in one or more of the following areas: · Handle mail services, including distribution of mail, UPS, FedEx, and other packages. Coordinate courier services, research, and resolve any issues with packages that are improperly addressed or packaged, and assist employees with mailing needs. · Be responsible for print, bind, scan and copy jobs for the business. · Locate and check out client files, maintain client records and documents, order files from the off-site storage facility per the location services playbook and firm record retention procedures. · Ensure that all visitor management and reception activities are supported, demonstrating quality customer service. Keep track of all visitors and visitor access badges in the national visitor log. · Lead meeting and event coordination, including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support. · Serve as a subject matter professional and resource for staff who have questions regarding office policies and procedures.
Perform other duties as assigned.
- There is an expectation that you will work in-office five (5) days per week.
EDUCATION · High school diploma or GED · Associate degree or 2+ years of experience in related field required · Prior experience in professional services is a plus TECHNICAL/SOFT SKILLS (REQUIRED) · Ability to communicate, effectively with a diverse audience · Intermediate to Advanced Microsoft Office skills, ability to learn programs/software utilized by the firm and train others as needed · Demonstrates a working knowledge of tools, resources and technology required with assigned responsibilities · Excellent people skills · Strong grammar and proofreading skills and experience · Effective organization, prioritization and time management skills, and strong attention to detail · Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc. · Ability to balance multiple tasks and projects · Advanced knowledge of facilities management
SPECIAL REQUIREMENTS SPECIFC TO JOB · Ability to lift up to 40 lbs. and stand on your feet for an extended period of time · Must be punctual and able to adapt to changing schedules · Ability to convey instructions clearly and concisely and be responsive when required · Maintains professionalism in demeanor, conversation and dress
EXPERIENCE · 3+ years of experience in a related field or area · Ability to handle multiple tasks effectively and efficiently LEADERSHIP SKILLS (REQUIRED) · Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change · Works collaboratively with location services supervisor/manager to ensure coverage across the enterprise particularly during peak times · Works collaboratively with location services leadership to provide input and support during the business planning process PREFERRED REQUIREMENTS · Prior experience in a professional office environment
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $54,000 - $86,900
