Manager, Patient and Site Engagement

Johnson & Johnson • Full-time • US026 PA Spring House - 1400 McKean Rd, United States of America • 5d ago

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

Professional

All Job Posting Locations:

Spring House, Pennsylvania, United States of America, Tennessee (Any City)

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

Remote work options may be considered on a case-by-case basis and if approved by the Company.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

We are searching for the best talent for Manager, Patient and Site Engagement.

JOB SUMMARY:

The Manager, Patient and Site Engagement is responsible for the execution of programmatic recruitment, retention, and engagement strategies.

They will collaborate with local, site-facing roles as well as through counterparts in the Innovation & Advocacy teams within Global Development to shape fit-for-purpose strategies and tactics. The Manager PSE will be responsible for developing and training on materials and monitoring recruitment progress to meet local submission timelines.

RESPONSIBILITIES:

Shape and execute TA / DAS / Program / Trial level programmatic, patient and site engagement strategies in support of overall PSE and/or FDA DAP plan in partnership with regional and country teams.
Collaborate with site-facing roles on site-facing activities to obtain insight for the tailoring of fit-for purpose plans and tactics.
Create site-facing materials and train site-facing teams throughout the end-to-end process.
Manage recruitment timelines to meet the local submission process and maintain documentation of recruitment development and implementation requirements to ensure quality standards are met.
Identify and provide Key Performance Indicators (KPI) and conduct Return on Investment (ROI) analysis to determine the effectiveness of recruitment and engagement strategies and tactics.
Train and support individual study teams across the Cross-TA portfolio’s in developing a FDA Diversity Action Plan, ensuring equitable access to Johnson and Johnson studies.
Contribute to protocol design to incorporate patient and site voice and local insight.

ADDITIONAL RESPONSIBILITIES:

Lead program-wide global Advisory patient councils.
Map out data sources and partner organizations/suppliers that will help address recruitment challenges.
Support building data-based CRM tool tracking site engagement metrics.
Attend congresses to understand PSE landscape within the indication / TA.
Mentor & support onboarding of new team members.
Foster employee engagement, inclusion, and Credo Behaviors.

QUALIFICATIONS:

BS degree or equivalent, preferred areas of study include Life Sciences (Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy)
Minimum of 6 years in Pharmaceutical, Healthcare or related industries.
Minimum of 1 year in a global pharmaceutical patient and site engagement role
Requires clinical research operational knowledge and experience across multiple phases of studies (Phase I-IV); knowledge of GCP and a good understanding of the processes associated with study / site feasibility, study/project management, monitoring, clinical and regulatory operations.
Broad-based experience in data analytics / evaluation; ability to leverage, interpret, represent, and drive unbiased data insight into clinical trial operational planning.
Advanced skills to develop deep insights, uncover unmet needs, drive innovation, inspire, develop, collaborate, and lead within a global matrixed team.
Exceptional interpersonal skills, including ability to persuade, negotiate, and moderate conflict. Strong presentation and communication skills.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource

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