Senior Payment Shared Services Work Lead
The Senior Payment Shared Services Work Lead is responsible for providing leadership, operational support and guidance for production tasks while creating a customer-focused work environment. This position will provide advanced problem resolution and the ability to resolve complex production issues within an operational business unit. This position will oversee the daily workflow, to ensure all service levels and customer needs are satisfied while managing operational risk. Requires independent decision-making skills, the ability to write procedures, and recommend process improvements. Demonstrates proven transferable skills, core values, and ability to adapt to change while contributing to the Payment & Shared Services group.
Position Competencies
Successful incumbent has time management and organizational skills, effective decision making, advanced problem resolution, and the ability to identify opportunities for process efficiencies.
Position Responsibilities
- Demonstrates leadership skills and stands in when managers are unavailable during meetings, paid time off or other circumstances.
- Prioritizes, distributes, and monitors specific responsibilities daily for operators and self, helping to ensure productivity standards, service levels, and customer needs are met.
- Works to resolve more complex production related issues within the business unit with the ability to escalate significant production issues to the appropriate leader in a timely manner.
- Demonstrates ability to work independently with limited supervision proactively resolving customer or client issues.
- Required to participate in projects impacting business unit with ability to document procedural changes to department processes.
- Maintains and develops key client relationships while communicating efficiently and professionally in all interactions, written and verbal.
- Adapts to changing environments, situations, and job responsibilities. Remains flexible and adaptable to change.
- Collaborates with other internal departments and management to provide the necessary support and action to fulfill broader group goals and objectives.
- Ability to identify and recommend changes to operational procedures for efficiencies within the department and other related business units.
- Looks for opportunities to develop own skills and knowledge as well as developing the team while driving towards continuous improvement.
- Provides insight on operator performances to assist management with interim and annual reviews.
- Responsible for ensuring procedures are updated as needed and necessary training is provided to associates.
- Participates in various audit reviews, risk assessments, and compliance related tasks.
- Conducts various operational controls to mitigate losses and regulatory compliance.
- Maintains a strong comprehension of key operational risks and significant regulations that apply to group.
Position Qualifications
- High School Diploma
- 5 years of operations work experience, banking or financial services preferred
- 3 years of customer service and leadership skills
Work Best Category
Category B - 3-4 days in office on designated days/1-2 days remote
Hours
5:00am - 1:30pm Monday - Friday
Salary
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
