About this role:Wells Fargo is seeking a
Senior Business Execution Consultant to support the
Strategic Transformation Program within
Consumer and Small Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com .
Wells Fargo's Contact Center Modernization (CCM) Program is a transformative enterprise initiative aimed at reimagining how we serve our customers across all contact center channels. By implementing Contact Center as a Service (CCaaS), the program is driving a shift toward a cloud-native, AI-enabled platform that enhances customer experience, agent productivity, and operational efficiency. With capabilities like natural language IVR, intelligent call routing, real-time analytics, and omni-channel integration, CCM is simplifying our technology ecosystem-reducing legacy applications by 90% and accelerating time-to-market for new features from months to days.
This program is a strategic priority for Wells Fargo, aligning with our broader digital transformation goals and customer-first vision. As part of the CCM team, you'll help shape one of the largest contact center transformations in the industry, collaborating across business and technology to deliver scalable solutions that support over 35,000 agents and millions of customer interactions annually. Join us in building a modern, resilient, and customer-centric contact center platform that sets a new standard for financial services.
The
Senior Business Execution Consultant supports the Readiness Lead in driving communication, coordination, and organizational alignment across Lines of Business (LoBs) to ensure successful migration execution and stakeholder engagement. This role is responsible for operationalizing readiness activities, supporting communications and campaign planning, facilitating engagement sessions, and collaborating across workstreams to enable smooth transitions and effective change management.
In this role, you will:- Campaign Planning: Assist in planning and adjusting communication campaigns in response to schedule changes or post-go-live refinements, partnering with Communications Analysts
- Communications Support: Draft, review, and refine communications such as ad hoc messages, outbound campaign templates, and executive updates, often in collaboration with subject matter experts
- Cross-Workstream Collaboration: Coordinate with the Training workstream, attend weekly meetings, and collaborate with product teams, tech SMEs, and program stakeholders to synchronize activities and resolve conflicts
- Executive Engagement: Prepare briefing materials for executives, teams, and VIPs on CCM, CCaaS, and the LoB Readiness approach; support urgent readiness issues and participate in executive touchpoints
- Readiness Coordination: Support the activation and tracking of readiness activities, including organizing and participating in regular check-ins with the LoB Readiness workstream
- LoB Engagement: Organize and facilitate Champion updates, post-go-live focus groups, and other LoB-facing readiness meetings to ensure alignment and feedback loops
- Media & Messaging Coordination: Contribute to the development of new messaging formats (e.g., videos, banners, desk drops, digital displays, websites) with content contributors
- Procedure & Impact Management: Assist in drafting CCaaS enterprise procedures and reviewing change impact summaries to ensure clarity and consistency
- Program Participation: Engage in program-level meetings (pillar, stand-ups, change control, ad hoc) and respond to urgent needs or fire drills as required
Available Locations: Preferred locations listed below. Relocation assistance is not available for this position.
- 11625 N. Community House Road, Charlotte, NC
- 401 S. Tryon Street, Charlotte, NC
- 1100 Corporate Center Drive, Raleigh, NC
Required Qualifications, US:- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience supporting call center (contact center) operational processes
Desired Qualifications:- Advanced analytical and strategic thinking skills with the ability to exercise sound judgment, solve complex problems, and deliver actionable insights in fast-paced, matrixed environments
- Advanced experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
- Advanced organizational and prioritizing skills with high attention to detail and accuracy
- Demonstrated experience driving organizational change, developing innovative solutions, and delivering results including change management, organizational alignment, and readiness activities
- Demonstrated experience driving process efficiency through assessment, large-scale transformation, and implementation of standardized tools and reporting frameworks including developing and/or refining procedures, templates, or impact summaries
- Demonstrated experience in compliance, governance, and risk, including escalation processes
- Excellent collaboration, communication, and relationship management skills, with a proven ability to influence outcomes, coordinate cross-functional teams, preparing and delivering executive-level presentations in fast-paced, high-demand environments
- Demonstrated communications experience facilitating meetings, focus groups, or engagement sessions with diverse business stakeholders
- Professional presence and integrity in interactions across all levels with advanced experience preparing and delivering verbal and written communications that inform and influence
- Extensive financial services project management experience leading complex, enterprise-level initiatives, including business and technology migrations, with strong support for post-migration operations and cross-functional coordination in matrixed environments
- Advanced Microsoft Office, SharePoint, and Teams skills
Job Expectations:- Ability to travel up to 5% of the time
- Adhere to standards outlined with written policy as well as applicable State and Federal regulations
- This position is not eligible for Visa sponsorship
- Willingness to work on-site at stated location on the job opening
IMPORTANT INFORMATION: - AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
- Once your application is received, Wells Fargo will make initial contact with you via e-mail
- Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
- If your contact information has changed, please update prior to applying for this position
- Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
Posting End Date: 3 Oct 2025
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
