Site Reliability Engineer (SRE)
About your role:
At Fiserv, we power money movement and commerce for thousands of financial institutions and businesses. As a Site Reliability Engineer, you will ensure the reliability, availability, and performance of mission‑critical applications by building scalable systems, robust automation, and data‑driven operations. You will collaborate across development and infrastructure teams to deliver resilient services that align with the way people live and work today.
What you’ll do:
- Design and implement solutions that improve application reliability, scalability, and performance.
- Build and maintain monitoring, alerting, and telemetry to enable proactive incident detection and swift resolution.
- Lead incident response, conduct root cause analysis, and drive measurable post‑mortem improvements.
- Automate operational workflows using scripting and configuration management tools.
- Analyze capacity and performance trends to forecast demand and optimize cost.
- Partner with development and infrastructure teams to embed operability, resilience, and security in application designs.
- Support safe deployments via CI/CD pipelines, change control, and release governance.
- Maintain clear runbooks, architecture diagrams, and operational documentation.
Experience you’ll need to have:
- 6+ years of experience in Kubernetes and containerized application operations (e.g., EKS, AKS, GKE), including cluster scaling, networking, and workload orchestration.
- 6+ years of experience in public cloud platforms (AWS, Azure, or GCP) across compute, storage, networking, IAM, and cost optimization.
- 6+ years of experience in observability/APM and log analytics using tools such as Dynatrace, Splunk, Prometheus, Grafana, Datadog, and ExtraHop.
- 6+ years of experience in implementing security and compliance controls in regulated environments (e.g., PCI DSS, SOC 2), including secrets management and vulnerability remediation.
- 5+ years of experience in Infrastructure as Code (Terraform, CloudFormation, Ansible) for provisioning and configuration management.
- 5+ years of experience in CI/CD pipeline engineering using Jenkins, GitLab CI, GitHub Actions, or Azure DevOps.
- 5+ years of experience in scripting and automation using Bash, PowerShell, and Python.
- 4+ years of equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
- Certifications such as AWS Certified SysOps Administrator, AWS DevOps Engineer, Google Professional Cloud DevOps Engineer, or Certified Kubernetes Administrator (CKA).
- Experience with Premier applications, IBM iSeries, and/or Unisys systems in enterprise environments.
- Hands‑on database performance tuning and operations (Oracle, SQL Server, PostgreSQL).
- Advanced incident command leadership and stakeholder communication during major incidents.
- Experience with ITIL/ServiceNow change, problem, and configuration management processes.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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